Customer Experience Specialist - Evening/Weekend (Fixed Term)

The Warehouse Group; Whau; On-site; NZD 2,066,000 - 3,472,000; Part time

Benefits offered by this job

Warehouse Group discount card

Here for Good Leave (volunteering)

Birthday Leave

Counseling services

Career progression

Job summary

Noel Leeming in Auckland is seeking a Customer Service Representative for a fixed-term role through 01/04/2027. You will assist customers at the counter with payments, hire purchases and credit applications, support repairs and sales inquiries, and proactively resolve issues.

The role requires strong interpersonal and communication skills, a friendly phone manner, and genuine interest in technology. Prior POS experience is beneficial, and you will work as part of a supportive team.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time.
• A passion for helping others and your team.
• Experience using a point of sales system is beneficial.
• An interest in tech.

Responsibilities

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Interpersonal skills

Phone etiquette

Communication skills

Interest in technology

POS experience

Job description

Noel Leeming in Auckland is seeking a Customer Service Representative for a fixed-term role through 01/04/2027. You will assist customers at the counter with payments, hire purchases and credit applications, support repairs and sales inquiries, and proactively resolve issues.

The role requires strong interpersonal and communication skills, a friendly phone manner, and genuine interest in technology. Prior POS experience is beneficial, and you will work as part of a supportive team.