Customer Service Representative - Noel Leeming, Silverdale (Fixed-term)

The Warehouse; New Zealand; On-site; NZD 46,000 - 64,000; Part time

Job summary

The Warehouse is seeking a Customer Service Representative who enjoys solving problems and providing a memorable shopping experience. You will assist customers at the counter with payments and credit questions, and support sales inquiries and repairs.

Ideal candidates are friendly, highly communicative, tech‑savvy, and capable of learning computer systems quickly while delivering outstanding service to every customer.

Qualifications

• Strong interpersonal skills and calm under pressure.
• Excellent written and verbal communication.
• Friendly phone manner and professional presentation.

Responsibilities

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Interpersonal skills

Communication skills

Phone etiquette

Tools

POS system

Job description

Hours of work:

• Friday 8 hours
• Saturday 8 hours

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.