Continuous Improvement Coach - Customer Feedback

Tribe Group; Auckland; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Income protection insurance

Annual bonus

Professional development opportunities

KiwiSaver benefits

Job summary

Tribe Group in New Zealand is seeking a Continuous Improvement Coach to turn customer feedback and data into practical improvements across a complex organisation. The role sits at the intersection of data, customer experience, continuous improvement and people, and involves facilitating conversations, running workshops and driving action.

You will identify trends, work with teams to uncover root causes and translate insights into concrete actions, building relationships across levels while

Qualifications

• Strong analytical and problem-solving skills with data.
• Experience with Power BI and reporting tools.
• Experience with customer feedback data (NPS/VoC) is beneficial.
• Experience facilitating workshops and group discussions.
• Ability to translate data into clear actions.
• Strong interpersonal and influencing skills.

Responsibilities

• Analyse customer feedback, survey results and data to identify trends and opportunities.
• Translate findings into clear, practical insights for diverse audiences.
• Facilitate workshops with stakeholders from frontline to senior leaders.
• Support teams with root cause analysis and practical solutions.
• Build strong cross-team relationships and adapt communication.
• Help embed continuous improvement practices across the organisation.

Skills

Analytical thinking

Problem-solving

Communication

Facilitation

Coaching

Interpersonal skills

Tools

Power BI

Job description

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Continuous Improvement Coach - Customer Feedback

About the Opportunity

Our client is looking for a Continuous Improvement Coach to help turn customer feedback and data into meaningful, practical improvements across a complex organisation.

This is a highly collaborative role sitting at the intersection of data, customer experience, continuous improvement and people. You’ll be responsible for identifying trends and opportunities through customer feedback, then working with teams to understand the root causes and turn those insights into action.

You’ll need to be as comfortable working with data as you are working with people. This isn’t a role for someone who wants to sit behind a dashboard all day — you’ll be out amongst teams, facilitating conversations, running workshops and helping people understand what the data is telling them and, importantly, what they can do about it.

What You’ll be Doing

• Analyse customer feedback, survey results and other data to identify trends, themes, detractors and opportunities for improvement.
• Translate complex data and analytical findings into clear, practical insights that different audiences can understand and act on.
• Facilitate workshops and discussions with a broad range of stakeholders, from frontline teams through to senior leaders.
• Support teams with root cause analysis and help them identify practical solutions to recurring issues.
• Build strong relationships across different teams and adapt your communication style depending on your audience.
• Help embed continuous improvement practices and encourage teams to take ownership of improvements.

What We’re Looking For

We’re looking for someone who brings a strong combination of analytical capability, communication skills and coaching experience.

You’ll ideally have:

• Strong analytical and problem-solving skills, with the ability to identify trends, patterns and underlying issues within data.
• Strong Power BI experience and confidence working with data and reporting tools.
• Experience working with customer feedback, NPS, Voice of Customer or similar customer insight data would be highly beneficial.
• Experience facilitating workshops, meetings or group discussions, with the confidence to engage different types of audiences.
• The ability to turn data and insights into clear, easy-to-understand messages and practical actions.
• Strong interpersonal and influencing skills, with the ability to build relationships across different teams and levels of seniority.
• A genuine interest in continuous improvement and helping organisations work better.
• A can-do, adaptable and open-minded approach, with a willingness to listen, take feedback and learn.
• The confidence and personality to get out amongst the business, build rapport quickly and work collaboratively with a wide range of people.

What’s in it for you?

This is a great opportunity to step into a role where you can have genuine cross-functional impact and see the results of your work across an entire organisation.

You’ll join a supportive team environment where you’ll have plenty of autonomy, development opportunities and exposure to a wide range of stakeholders.

The role is primarily office-based, reflecting the highly collaborative nature of the position and the need to work closely with teams across the organisation.

The package includes:

• Base salary of approximately $85k ($100k-$110k total remuneration with Kiwisaver and bonuses included)
• Annual performance-based bonus
• Medical insurance
• Life insurance
• Income protection insurance
• Strong opportunities for professional development and career growth

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.