Customer Experience Representative

New Zealand Government; Wellington; Hybrid; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Life cover

Critical illness protection

Discounted insurances

Free will services

Job summary

NZ Defence Force in Manawatu-Whanganui is seeking a Customer Experience Representative for the Linton Military Camp. You will liaise across units to provide timely, accurate and customer-centred shared services, including travel, expense claims and leave support.

We seek candidates with strong customer service and administration skills, excellent communication abilities, and the capacity to multitask in a dynamic environment.

Qualifications

• Strong foundation in customer service and administration skills.
• Excellent written and oral communication; adaptable in diverse units.
• Willingness to obtain security clearance and meet citizenship/residency rules.

Responsibilities

• Support NZDF personnel by providing timely, accurate and customer-centred shared services.
• Liaise and assist across units and levels within the organisation, multitasking to deliver high customer satisfaction.
• Support services across travel, expense claims, and leave centres and posting assistance.

Skills

Customer service

Administration

Interpersonal skills

Written communication

Oral communication

Time management

Organisational skills

Self-management

Cash handling

Driver's license

Job description

# Customer Experience Representative at NZ Defence Force, Manawatu-Whanganui## Mō tēnei tūranga mahi | About this role**Mō te tūnga | About the role**Our Linton team is expanding, and we are looking for customer-focused professionals to join us in dynamic and varied Customer Experience Representative roles. Every day is different, as you support NZDF personnel by providing timely, accurate and customer-centred shared services.You will liaise and assist across a range of units and levels within the organisation, effectively and efficiently multitasking to deliver a high level of customer satisfaction.As part of the Defence Shared Services Group (DSSG), you will contribute to services delivered through our national team, providing consistent support across New Zealand, including areas such as travel, expense claims, and leave centres and posting assistance.You will be supported by an inclusive and experienced Customer Services Manager and be part of a team who are passionate about the work they do and proud of the service they provide to the NZDF whānau.This role is based at Linton Military Camp.**Ngā pūkenga me ngā wheako | Skills and Experience**It's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.You will also have:* A strong foundation in customer service and administration skills.* Proven interpersonal skills, with an ability to tailor communication as required.* Excellent written and oral communication skills.* Demonstrated time management and organisational skills.* An ability to self-manage.It would be advantageous if you have had cash handling experience.You will also need a full clean NZ drivers' licence.For these specific Linton based roles, for you to be able to obtain the necessary security clearance, we do require you to be a citizen or permanent resident of New Zealand or a five eyes country for a minimum of 5 years.**Nōu te rourou | What's in it for you**Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.**Me pēhea te tuku tono | How to Apply**Applications close on **Monday 28 September 2026**.Use the links on this page where you'll be directed to the Defence Careers website.**Please Note:*** All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.* Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.* Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors – please apply via the Defence Careers website.NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.**Please Note:**To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:Low Level Security Clearance* You **must** be a New Zealand citizen **or** you must hold New Zealand Permanent Residence **or** have a current New Zealand Residency Class Visa.* At minimum, you **must** hold New Zealand Permanent Residence **or** have a current New Zealand Residency Class Visa, **and** you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.* You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | NZ Defence Force || Location: | Manawatu-Whanganui || Position type: | Ongoing - Full Time || Category: | Administration || Date listed: | 21-Sep-2026 || Salary range: | N/A || Closing date: | 28-Sep-2026 || Reference: | NZ/DF-2609038 || Attachment: | No File Attached || File links: | || Website: | www.nzdf.mil.nz/ |