Customer Experience Partner - End-to-End Orders & Service

Fletcher Building; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

Fletcher Building's ColorCote team in Auckland is seeking a proactive Customer Service Representative who manages a dedicated customer portfolio from order placement to delivery. You will partner with sales, production, logistics, and supply chain to ensure fast issue resolution and long-term partnerships, while embracing ongoing process improvements.

The role requires experience in customer service or sales support, strong communication, and proficiency with CRM systems and MS Office.

Qualifications

• Experience in customer service, account management, or sales support.
• Strong planning, organisation, and communication skills.
• Proficient with CRM systems and Microsoft Office suite.

Responsibilities

• Manage customer orders with accuracy, urgency, and care across the service lifecycle.
• Build close, trusted relationships where customers see you as a reliable partner.
• Communicate proactively on orders, production, and delivery updates.
• Improve and embed new processes that support business transformation and better customer outcomes.
• Support claims, warranties, and credit processes.
• Collaborate with internal stakeholders to deliver excellent customer outcomes.
• Identify opportunities for continuous improvement, leveraging technology, including AI, to enhance efficiency and service delivery.

Skills

Customer service experience

Account management

Strong communication

Planning & organisation

Ownership & accountability

Tools

CRM systems

Microsoft Office

Job description

Fletcher Building's ColorCote team in Auckland is seeking a proactive Customer Service Representative who manages a dedicated customer portfolio from order placement to delivery. You will partner with sales, production, logistics, and supply chain to ensure fast issue resolution and long-term partnerships, while embracing ongoing process improvements.

The role requires experience in customer service or sales support, strong communication, and proficiency with CRM systems and MS Office.