Customer Experience Data Analyst — Hybrid Drive Decisions

Apply; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

Apply is seeking a Data Analyst to support our Customer Experience and Payment Operations teams in New Zealand. You will turn raw data into decisions that matter, influencing bonuses and resourcing across two departments, with initial focus on reporting and forecasting foundations.

You will work with Tableau and Zendesk Explore, present findings to senior leaders, and collaborate across cross-functional teams in NZ, US, and UK to drive data-driven decisions.

Qualifications

• Sharp analytical skills across multiple data sources.
• Executive presence with senior leaders.
• Collaborative and stakeholder-facing.

Responsibilities

• Turn raw data into actionable insights for Customer Experience and Payment Operations.
• Contribute to monthly reviews and headcount planning.
• Build foundational analytics support for two departments and scale to broader reporting.

Tools

Tableau

Zendesk Explore

Job description

Apply is seeking a Data Analyst to support our Customer Experience and Payment Operations teams in New Zealand. You will turn raw data into decisions that matter, influencing bonuses and resourcing across two departments, with initial focus on reporting and forecasting foundations.

You will work with Tableau and Zendesk Explore, present findings to senior leaders, and collaborate across cross-functional teams in NZ, US, and UK to drive data-driven decisions.