Customer-Centric Retail Assistant | Growth & Team Discounts

Woolworths Supermarkets; Wellington; On-site; NZD 30,000 - 34,000; Full time

Job summary

Woolworths Supermarkets New Zealand is seeking team members who will deliver exceptional customer service and help create a welcoming shopping experience across our Wellington stores. You will engage with customers, maintain clean shelves, and support promotional displays while upholding safety standards.

We value a friendly, energetic team culture with opportunities to contribute ideas and grow within a leading retail network that serves millions of New Zealanders weekly.

Qualifications

• Customer service focus is essential for a welcoming shopping experience.
• Strong interpersonal skills to engage customers and colleagues.
• Demonstrates integrity and professionalism in all tasks.
• Detail-oriented and proactive in identifying and escalating issues.

Responsibilities

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.
• Ensure Store Presentation & Stock Quality: Monitor stock freshness and quality, ensure clean/organised shelves, and support overall store cleanliness.
• Drive Promotional Execution: Implement promotional displays and signage, ensuring campaign alignment and accurate point-of-sale materials.
• Support Smooth Operations: Collaborate effectively with the team ("Swarm") to achieve seamless daily operations and contribute to store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Skills

Customer service focus

Interpersonal skills

Integrity & professionalism

Detail-oriented & proactive

Job description

Woolworths Supermarkets New Zealand is seeking team members who will deliver exceptional customer service and help create a welcoming shopping experience across our Wellington stores. You will engage with customers, maintain clean shelves, and support promotional displays while upholding safety standards.

We value a friendly, energetic team culture with opportunities to contribute ideas and grow within a leading retail network that serves millions of New Zealanders weekly.