Customer Care Representative

DKSH; Auckland; On-site; NZD 23,000 - 29,000; Part time

Job summary

DKSH Palmerston North is seeking a Customer Care Representative in a part-time capacity (four hours per day) to handle data processing and administrative tasks for two major retail accounts. The role emphasizes accuracy, strong computer skills, and a calm, methodical approach without a call centre atmosphere.

You will perform precise order processing, resolve claims promptly, and support the client team daily. The position offers cross-department coverage to strengthen team resilience.

Qualifications

• Experience in FMCG, logistics, warehousing or customer service is advantageous.
• Administration experience is preferred; applications welcome from all levels.
• Strong computer skills including Excel, Word and SAP.

Responsibilities

• Accurate and efficient order processing that supports seamless supply to key accounts.
• Timely and accurate claims resolution through structured investigation and system-based processes.
• Reliable administrative support to the Client team that keeps day-to-day operations running smoothly.
• Flexible cover across multiple departmental roles, contributing to team resilience and continuity.

Skills

Attention to detail

Calm under pressure

Initiative

Team collaboration

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As a trusted partner for companies looking to expand their reach in Asia and beyond, we drive growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We represent some of New Zealand's favourite brands including Lindt, Ferrero Rocher, Nerds, Mentos, Betty Crocker, Old El Paso, Werther's Original, Natio, Trilogy, OPI, Rimmel London, Sally Hansen, Clairol, Gucci, Fudge, and many more!

Customer Care Representative (Part-Time)

About The Role

The Customer Care Representative is a part-time role of four hours per day, based in Palmerston North within DKSH's Customer Care team. Supporting two of DKSH's key retail accounts, The Warehouse and Woolworths, this is a data-processing and administration-focused role where your attention to detail and computer skills will truly shine — no call-centre environment here.

What You Will Deliver

• Accurate and efficient order processing that supports seamless supply to key accounts The Warehouse and Woolworths
• Timely and accurate claims resolution through structured investigation and system-based processes
• Reliable administrative support to the Client team that keeps day-to-day operations running smoothly
• Flexible cover across multiple departmental roles, contributing to team resilience and continuity

What You Bring

• Previous experience in Fast-Moving Consumer Goods (FMCG), logistics, warehousing, or customer service is highly advantageous
• Previous administration experience is preferred, though applications are welcome from candidates at all experience levels
• Good computer skills including Microsoft Excel, Word, and SAP
• Strong attention to detail with the ability to work methodically and meet deadlines
• A calm, clear approach under pressure with confidence learning new systems and processes
• A positive, proactive attitude with a willingness to take initiative and responsibility

Why Join DKSH

You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Care.