Customer and Stakeholder Manager

Downer; Gisborne; On-site; NZD 70,000 - 90,000; Part time

Benefits offered by this job

Marram health care benefits

Discounts for Samsung, Repco, PB Tech,

Gym memberships and more

$500 bonus for referrals

Job summary

Downer in Gisborne is seeking a Customer & Stakeholder Manager to be the key link between Downer, clients, local businesses, community groups, residents and stakeholders across the Gisborne region. This is a unique opportunity to help keep the region connected while ensuring customers and communities are informed, engaged and supported.

This role can be tailored as either 30 or 40 hours per week for the right person, offering flexibility while still providing the opportunity to make a meaningful

Qualifications

• Experience building strong relationships with clients, communities and authorities.
• Proven track record in delivering excellent customer service and timely responses.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in community engagement, communications, or local government is advantageous.

Responsibilities

• Build and maintain relationships with clients, local authorities, iwi, businesses, community groups, and residents across Gisborne.
• Be the main contact for customer and stakeholder enquiries with high service standards.
• Develop, implement and manage stakeholder engagement and communication plans.
• Collaborate with operations to minimise disruption during maintenance and construction.
• Handle customer requests and enquiries, resolving issues efficiently.
• Prepare reports, presentations and communication materials for clients and management.
• Promote a customer-focused culture while upholding health, safety, environmental and quality standards.

Skills

Relationship building

Customer service

Stakeholder engagement

Communication

Project coordination

Negotiation

Tools

CRM

RFS systems

Job description

Looking for a people-focused role? Join our Gisborne team and make a real impact in the community.

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Te kōwhiringa | The Opportunity

Looking for a role where you can make a real difference in your community?

We're looking for a Customer & Stakeholder Manager to be the key link between Downer, our clients, local businesses, community groups, residents, and stakeholders across the Gisborne region. This is a unique opportunity to play an important role in helping keep the region connected while ensuring our customers and communities are kept informed, engaged, and supported.

This role can be tailored as either 30 or 40 hours per week for the right person, offering flexibility while still providing the opportunity to make a meaningful impact.

Based in Gisborne, you'll be the trusted face of our business, building strong relationships, managing communications, coordinating stakeholder engagement activities, and helping ensure our projects and maintenance activities are delivered with the community front of mind.

Key Responsibilities

• Build and maintain strong relationships with clients, local authorities, iwi, businesses, community groups, and residents across the Gisborne region.
• Act as the key point of contact for customers and stakeholder enquiries, ensuring a high level of service and timely responses.
• Develop, implement, and manage stakeholder engagement and communication plans.
• Work closely with operational teams to minimise disruption to customers and communities during maintenance and construction activities.
• Manage customer requests and service enquiries, ensuring issues are resolved efficiently and professionally.
• Prepare reports, presentations, and communication materials for clients, stakeholders, and management teams.
• Champion a customer focused culture while supporting health, safety, environmental, and quality standards.

NGA PūKENGA MATUA | IMPORTANT SKILLS

We're looking for someone who genuinely enjoys working with people and knows how to build strong relationships across a wide range of stakeholders. You'll be a confident communicator who can juggle competing priorities, think on your feet, and remain focused on delivering a great customer experience. Experience in customer service, stakeholder engagement, communications, local government, infrastructure, or community-focused roles would be highly valued

• Strong relationship building skills with the ability to engage confidently with a wide range of stakeholders.
• Proven experience delivering outstanding customer service
• Ability to manage multiple proprieties and work effectively in a fast paced environment
• Previous experience in community engagement, communications, customer management, administration, or local government would be an advantage
• Experience with CRM and RFS systems is essential.
• Ability to influence, negotiate and work collaboratively with internal and external stakeholders

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

• Free access to Marram health care benefits and discounted holiday homes
• Discounts for Samsung, Repco, PB Tech, Gym memberships and more!
• $500 bonus for current employees who refer a friend to Downer
• Great promotion and career development opportunities

Have a look at our other great benefits here!

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.