Cruise Day Port Operations Coordinator

Ritchies Transport; Waitakere Ranges; On-site; NZD 55,000 - 75,000; Full time

Job summary

Ritchies Transport seeks a Port Coordinator (Cruise Operations) to oversee on-site transport on cruise ship days in Swanson. You’ll coordinate vehicle movements, allocate buses, and work with drivers and port staff to ensure a seamless passenger handover from ship to shore.

The role demands strong communication, calmness under pressure, and a customer-first approach, with on-site logistics management and safety as priorities.

Qualifications

• A full NZ driver’s licence is required.
• First Aid training is desirable.
• Experience in transport, logistics or event coordination is preferred.

Responsibilities

• Coordinate transport operations on cruise ship days from vehicle arrivals to passenger departures.
• Allocate buses and support drivers to ensure vehicles are clean, ready and on time.
• Liaise with IDNZ staff, port security and partners to keep things moving smoothly.
• Be the main point of contact for drivers with clear instructions and teamwork.
• Manage on-site logistics including luggage handling, crowd flow and schedule updates.
• Maintain a strong focus on passenger safety and customer experience.
• Report operational updates to the Operations Manager.

Skills

Strong communication

Organisational skills

Calm under pressure

Customer-focused

Job description

Ritchies Transport seeks a Port Coordinator (Cruise Operations) to oversee on-site transport on cruise ship days in Swanson. You’ll coordinate vehicle movements, allocate buses, and work with drivers and port staff to ensure a seamless passenger handover from ship to shore.

The role demands strong communication, calmness under pressure, and a customer-first approach, with on-site logistics management and safety as priorities.