Credit Claims Administrator

The Comfort Group; Māngere-Ōtāhuhu; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

40 Hours a week

Subsidised Cafe

Learning and career development

Collaborative team environment

Job summary

The Comfort Group is seeking a Credit Claims Administrator for its NZ Bedding team in Auckland. You will manage customer credit claims related to pricing, freight, GST and other non-related product claims, ensuring accurate credits/debits are processed.

Prior experience in insurance, admin or credit claims is advantageous, with strong communication and detail orientation essential. Your role involves liaising with customers and internal teams, maintaining records and spreadsheets, and supporting

Qualifications

• Curious, organised and solutions-focused with strong communication skills.
• Ability to follow processes and manage changing workloads.

Responsibilities

• Receive, investigate and manage customer credit claims.
• Establish the reason for each claim and gather the relevant information.
• Work with internal teams to investigate and resolve claims.
• Communicate outcomes to customers including approvals and rejections.
• Maintain accurate claim records and spreadsheets.
• Process credits, debits and invoices; update claims in ERP systems.
• Follow established processes within required timeframes.
• Assist with other administrative duties as required.

Skills

Credit claims

Administration

Customer service

Excel

ERP systems

Attention to detail

Tools

JBA

Syteline

SAP

Job description

Who we are
For over 90 years, The Comfort Group has been helping Australians and New Zealanders enjoy a better night's sleep. As a family-owned business, we design and manufacture innovative sleep solutions tailored to individual needs, delivering comfort, support, temperature regulation and pressure relief.

Our portfolio includes some of Australasia's most trusted bedding brands, including SleepMaker, Sleepyhead, Dunlop Foams, Beautyrest and Dunlopillo, offering a wide range of mattresses, bedding and specialist foam products.

As the only bedding manufacturer in the Southern Hemisphere that produces its own speciality foam, we are a market leader across Australia and New Zealand. We proudly supply both retail and commercial customers, including major hotel groups and export partners throughout Asia.

At The Comfort Group, our people are at the heart of everything we do. We are committed to creating a supportive and collaborative workplace where our employees can grow, contribute and make a real impact.

About the Role

We’re looking for a Credit Claims Administrator to join our NZ Bedding team at The Comfort Group. You’ll manage customer credit claims, primarily relating to pricing, freight, GST and other non-related product claims. You’ll work with customers and internal teams to establish the facts, resolve claims and ensure credits/debits are processed accurately. No technical bedding knowledge is required, it’s all about your attitude, curiosity and willingness to learn.

Key Responsibilities

• Receive, investigate and manage customer credit claims
• Establish the reason for each claim and gather the relevant information
• Work with internal teams to investigate and resolve claims
• Communicate with customers regarding claim outcomes, including approvals and rejections
• Maintain accurate claim records, notes and spreadsheets
• Process credits, debits and manual invoices as requiredUpdate claims in our ERP systems
• Follow established processes and meet required timeframes
• Assist with other administrative duties as required

About you

You’re curious, organised and solutions-focused, with strong communication skills, attention to detail and the ability to follow processes and manage changing workloads.

You’ll also bring:

• Previous experience in insurance, administration, customer service, accounts, credit claims or a similar role is desirable
• Strong written and verbal communication skills
• Good attention to detail and organisational skills
• Confidence working with spreadsheets and business systems
• A willingness to learn and ask questions
• Experience with JBA, Syteline, SAP and Microsoft Office is advantageous
• Experience in insurance, manufacturing, logistics or distribution will be highly regarded

Why Join Us?

At The Comfort Group, you'll be joining a business with a proud NZ heritage, market-leading brands and a culture that values collaboration, innovation and continuous improvement.

We offer:

• 40 Hours a week - 8.30am - 5pm (we can be flexible with start time)
• Subsidised Cafe
• Ongoing learning and career development opportunities
• A supportive and collaborative team environment
• The chance to make a real difference by helping customers enjoy a better night's sleep

ABOUT US

The Comfort Group is a large family-owned business. Beginning in the 1930’s producing mattresses in a shed in Auckland, we’re now Australasia’s largest bedding and specialty foam manufacturer. We have a world-class portfolio of brands we manufacture including Sleepyhead, Serta, SleepMaker, Beautyrest,Dunlopillo, Wonderest, Tattersfield, Design Mobel and Dunlop Foams, at over 7 sites across Australasia. With family values, we’re a company that cares immensely about our people - all 1000+ of them. They’re part of the family and our most valuable resource! If you are interested in joining our family and helping Kiwis and Aussies get a great nights sleep.

ABOUT US

The Comfort Group is a large family-owned business. Beginning in the 1930’s producing mattresses in a shed in Auckland, we’re now Australasia’s largest bedding and specialty foam manufacturer. We have a world-class portfolio of brands we manufacture including Sleepyhead, Serta, SleepMaker, Beautyrest,Dunlopillo, Wonderest, Tattersfield, Design Mobel and Dunlop Foams, at over 7 sites across Australasia. With family values, we’re a company that cares immensely about our people - all 1000+ of them. They’re part of the family and our most valuable resource! If you are interested in joining our family and helping Kiwis and Aussies get a great nights sleep.

Privacy Acknowledgement

The Comfort Group is collecting your personal information as part of the recruitment and selection process. The Comfort Group recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and / or received by us.