Court Registry Officer

New Zealand Government; Rotorua; Hybrid; NZD 61,000 - 81,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Access to inclusive networks

Job summary

New Zealand Government in Rotorua seeks a Court Registry Officer to join a high-performing team dedicated to effective court operations. You will handle customer interactions, case information, and courtroom support to ensure timely proceedings.

The role emphasizes attention to detail, adaptability, and resilience in a dynamic environment, with a strong focus on collaboration and professional development.

Qualifications

• Strong customer service skills and quality decision-making.
• Solutions-focused and resilient in dynamic environments.
• Confidence working individually and as part of a team.

Responsibilities

• Interact with customers on court-related matters via face-to-face, phone, or email.
• Manage case information and logistics to ensure timely, smooth court proceedings.
• Facilitate court operations by assisting Judges and stakeholders and handling administrative tasks.

Skills

Customer service

Decision making

Solutions-focused

Resilience

Teamwork

Job description

Te Haeata/The Opportunity

Join a high-performing and supportive team in beautiful Rotorua, where meaningful work meets an enviable lifestyle. We are famous for geothermal sights - furious geysers, boiling mud, sublime hot pools and are an adventure playground for all things adrenaline and the great outdoors. Enjoy the best of both worlds where you can build a rewarding career while enjoying a fantastic quality of life. As a Court Registry Officer, you'll be at the centre of court operations, working alongside Judges, Lawyers, Court Users and Justice Sector Partners to ensure the Court operates effectively and efficiently. You'll be part of a collaborative and friendly team that values professionalism, continuous learning and having fun while doing important work.

Your primary responsibilities will include:

• Customer Service - Interacting with customers on any court related matter. Customer queries can come in via face to face, phone or email interactions - so you will need to be confident with all methods.
• Case Management - Taking responsibility for ensuring that the Judiciary and case parties have all the information they need, and that logistics are in place to ensure cases are heard in a timely and effortless manner. Exceptional attention to detail is required.
• Court Taking - You will help facilitate the smooth operation of the Court, including introducing Judges (in English and Te Reo Māori), working closely with them in the Courtroom and Chambers, working closely with Stakeholders, and general administration of the Court.

Ō pūkenga/Skills and Experience

You will be able to demonstrate strong customer service skills, quality decision-making, be solutions-focused and have the personal confidence and resilience to adapt to a dynamic work environment.

To be successful you will need to be:

• Detail-orientated and observant - the court has many different processes, and case information needs to be accurate.
• Self-aware - our participants are unique, and you will be confident working, individually and as a team, across various situations.
• Able to multi-task - some of our processes are repetitive, so you will be able to manage conflicting priorities and move from one task to another quickly.
• Willing to learn - legislation and court processes are always changing, and you can adapt and maintain knowledge capital.
• Resilient - As a Court Registry Officer, you might work on sensitive cases, sometimes at high volume.

Even if your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

Ngā painga o tēnei wāhi mahi/What's great about working here

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $60,729 to $80,794. Please note that the appointing salary will be based on skills and experience.

If successful, you will be invited to an interview in Rotorua on a date to be confirmed. Please note that we may not progress your application if you are not able to attend.

Applicants must have a full, clean New Zealand Drivers Licence.

Applications close on Friday 19 September 2026, however, we will review CVs as they come in and may invite successful candidates to interview before the close date.

If you have any questions, please contact [e-mail]