Country Manager

Ericsson; Albert-Eden; On-site; NZD 120,000 - 180,000; Full time

Job summary

Ericsson New Zealand seeks a commercially minded KAM and Country Manager to lead key accounts and oversee country growth from Auckland. The role involves working with Australia-based teams, driving profitable sales, and building senior-level customer partnerships.

You will manage a team of 20 dotted line reports, ensure delivery quality and governance, and translate market insights into practical plans and proposals. A telecom/engineering background and strong English communication are essential.

Qualifications

• Strong sales/account management experience in telecommunications, enterprise tech, or related industries.
• Demonstrated leadership in ambiguous environments and risk-informed decisions.
• Experience managing large national or regional accounts in New Zealand enterprise markets.
• Set-to-win sales mindset with strategic, consultative approach to complex solutions.
• Strong analytical and problem-solving abilities.

Responsibilities

• Develop and execute a comprehensive Key Account Strategy for New Zealand aligned to customer priorities and Ericsson growth objectives.
• Drive profitable sales through short-term initiatives and long-term business development.
• Lead executive relationship management with customers and government entities; build senior-level partnerships.
• Ensure quality and profitability of ongoing delivery with governance and risk management.
• Lead, coach, and develop a high-performing team of 20 dotted line reports.
• Partner with Ericsson Product, Solutions, and Delivery teams to fulfill commitments.
• Own and optimize the account P&L including net sales, working capital, forecasting, and resource allocation.
• Drive cross-functional collaboration across regions to meet customer commitments and identify growth opportunities.
• Maintain market and customer intelligence and translate into account plans and proposals.
• Ensure compliance with policies, ethics standards, and legal requirements.

Skills

Key Account Management

Sales Leadership

Telecom knowledge

Strategic Planning

English Communication

Education

University degree in telecom/engineering

Business administration degree

Job description

KAM and Country Manager

Location: Auckland,Auckland,New Zealand, Epsom,Auckland,New Zealand

Department: 78 Sales

Work Location: onsite

Join our Team

About this opportunity:

Ericsson New Zealand is growing! We are looking for a commercially minded individual with exceptional business development skills to support and drive delivery and growth in our Radio and Core business.

Working with local and Australia-based technical and sales teams, you will impress with your knowledge of the New Zealand Telecommunications landscape, commercial acumen and ability to drive business development activity to closure. Experience in the telecommunications industry and building and maintaining deep commercial relationships will be key to success!

What you will do:

• Develop and execute a comprehensive Key Account Strategy for the New Zealand business, aligned to our customers’ business priorities and Ericsson’s growth objectives.
• Drive profitable sales through both short-term initiatives and long-term proactive business development.
• Lead executive relationship management with all customers and government entities, and building trusted senior-level partnerships.
• Ensure quality and profitability of ongoing delivery, with strong governance and risk management.
• Lead, coach, and develop a high-performing team of 20 dotted line reports fostering a culture of accountability and collaboration.
• Partner closely with Ericsson Product, Solutions, and Delivery teams, leveraging internal capabilities to fulfill commitments to our customers.
• Own and optimize the account P&L including net sales, working capital considerations, forecasting accuracy, and resource allocation.
• Drive cross-functional collaboration across regions and business units to deliver on customer commitments and to identify new growth opportunities.
• Maintain up-to-date market and customer intelligence, and translate insights into practical account plans and proposals.
• Ensure compliance with all applicable policies, ethics standards, and legal requirements in all interactions with customers

The skills you bring:

• Strong sales/account management experience with a proven track record of delivering superior business results in telecommunications, enterprise technology, or related industries.
• Demonstrated leadership experience, with the ability to lead in ambiguous environments and make calculated risk-informed decisions.
• Demonstrated success in managing large national/regional accounts, preferably within New Zealand enterprise markets, with a strong understanding of local/regional business practices and regulatory considerations.
• A ‘set to win’ sales mindset, advanced sales skills, and a strategic, consultative approach to complex solutions.
• Strong analytical and problem-solving abilities; capable of turning data into actionable strategies and targeted outcomes.
• Influential leadership with excellent collaboration skills; proven ability to engage with both external customers and internal stakeholders across functions
• Deep knowledge of the telecom/tech landscape and ability to translate market knowledge into concrete targets and actionable plans.
• Strong technical knowledge, ideally in the full Ericsson portfolio – Radio 3G/4G/5G, IoT, Optical Transport, Core, Cloud, BSS, Managed Services, System Integration, Rollout Services
• Personal integrity and a commitment to high ethical standards; adept at addressing issues and finding mutually beneficial solutions.
• Excellent presentation and communication skills in English; proficiency in additional languages is a plus.
• University degree in telecom/engineering, business administration, or equivalent experience; advanced certifications in sales management or account leadership are desirable.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: New Zealand (NZ) || Auckland