Coordinated Clinics Facilitator and Administration Team Lead

Health New Zealand - Te Whatu Ora; Dunedin; On-site; NZD 81,000 - 86,000; Full time

Job summary

Health New Zealand - Te Whatu Ora in Dunedin invites applications for a Coordinated Clinics Facilitator and Administration Team Lead. You will provide leadership and operational support to a high-performing Outpatient Reception team across the new Dunedin Hospital outpatient building and other sites.

Reporting to the Charge Nurse Manager - Co-ordinated Clinics, you will lead recruitment, onboarding and staff development, drive service improvements, and work closely with clinical teams to ensure

Qualifications

• Extensive administration experience with a customer service focus.
• Ability to lead and develop a team with initiative.
• Experience using a wide range of information technology tools.
• Ability to work under tight financial constraints and timeframes.

Responsibilities

• Leading and developing a team of reception administration professionals
• Managing recruitment, onboarding, performance development, leave planning, and staff wellbeing of reception staff
• Supporting the Charge Nurse Manager - Co-ordinated Clinics with reporting, HR administration, and operational coordination
• Driving workflow improvements and service innovation
• Working collaboratively with clinical teams, administration team leaders, planned care, and other stakeholders to ensure seamless service delivery
• Assisting in monitoring service performance and contributing to continuous quality improvement initiatives
• Overseeing clinic-related purchasing of administration resources

Skills

Administration

Customer service

Team leadership

HR administration

Change management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Coordinated Clinics Facilitator and Administration Team Lead

Health New Zealand - Te Whatu Ora – Dunedin, South Island

• Salary band: $81,226 - $85,758 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

This role provides leadership and operational support to a high-performing Outpatient Reception team, ensuring the effective delivery of services across the new Dunedin Hospital outpatient building and other outpatient locations in Dunedin, as well as providing support to the Charge Nurse Manager of Co-ordinated Clinics.

Responsibilities include the following:

• Leading and developing a team of reception administration professionals
• Managing recruitment, onboarding, performance development, leave planning, and staff wellbeing of reception staff
• Supporting the Charge Nurse Manager - Co-ordinated Clinics with reporting, HR administration, and operational coordination
• Driving workflow improvements and service innovation
• Working collaboratively with clinical teams, administration team leaders, planned care, and other stakeholders to ensure seamless service delivery
• Assisting in monitoring service performance and contributing to continuous quality improvement initiatives
• Overseeing clinic-related purchasing of administration resources.

About the Team/Service/Location

Health New Zealand | Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will have the following:

• Extensive administration experience with a customer service focus
• High level of motivation, initiative and anticipation with the ability to work independently as well as leading a team
• Ability to use initiative, recommend and implement change
• Experience in using a wide range of information technology tools
• Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.