Contract Manager

The New Zealand Automobile Association (Incorporated); New Zealand; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Job summary

The New Zealand Automobile Association (Incorporated) is seeking an experienced Contract Manager to lead end-to-end contract lifecycle management across mobility services.

You will build strong partnerships, monitor performance, manage risks, support negotiations, and ensure contracts deliver value for Members and the organisation.

Qualifications

• Experience in contract or account management.
• Ability to interpret contracts and vendor agreements.
• Strong communication and stakeholder engagement.

Responsibilities

• Own end-to-end contract lifecycle from drafting to renewal.
• Monitor performance, manage risks, and drive improvements.
• Support negotiations and act as the primary contact for partners.

Skills

Contract management

Account management

Negotiation

Relationship building

Data analysis

Education

Tertiary qualification in a relevant field

Tools

CRM systems

MS Office

Job description

Working with the AA | Me mahi tahi tatou ki AA For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we’re building the organisation of the future – more connected, modern, and purpose-driven.

We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

We currently have an opportunity for an experienced Contract Manager to join the team.

What You'll Be Doing | Mō te Tūranga

As Contract Manager you’ll play a pivotal role in building and managing strong commercial partnerships that support the delivery of high-quality Mobility products and services. In this role, you will own the end-to-end contract lifecycle, working closely with internal teams and third-party partners to ensure services are delivered efficiently, meet customer expectations, and align with financial and operational goals. You will proactively monitor performance, manage risks, support negotiations, and drive continuous improvement across contracts, while acting as a trusted point of contact for partners. This is an opportunity to combine relationship management, commercial insight, and problem-solving to ensure our Mobility offerings remain compliant, sustainable, and aligned with both organisational values and customer needs.

About You | Mōu

You’re a commercially astute and relationship-focused professional who brings strong experience in contract or account management, coupled with a solid understanding of relevant industry practices and partner ecosystems. You will be a confident communicator with the ability to build trust, influence stakeholders, and navigate complex conversations with sound judgement and professionalism, including resolving conflicts constructively. Your analytical mindset will enable you to interpret data, assess risks, and make informed decisions that balance customer outcomes with commercial objectives, while your familiarity with CRM systems and proficiency across the Microsoft Office suite will support effective reporting and contract oversight. Tertiary qualified in a relevant field or able to demonstrate equivalent capability, you will thrive in a collaborative environment, bringing a proactive and solutions-focused approach to continuously improving performance and partner relationships.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We’re constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.