Construction Equipment Tech Specialist — Field Trainer

Norwood Limited; Pukekohe; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Vehicle or allowance

Fully funded NIB health insurance

Competitive remuneration

Job summary

Norwood Limited is seeking a Technical Product Specialist for XCMG construction equipment in New Zealand. You will provide expert product knowledge, technical support, and training across the XCMG range, supporting branch sales teams, demonstrations and commissioning.

You will work closely with Norwood's National Commercial Manager to deliver customer-focused technical expertise and contribute to sales growth across branches and dealers.

Qualifications

• Strong technical knowledge of construction machinery.
• Ability to deliver product demonstrations and training.
• Translate technical features into customer value.
• Strong relationship skills with customers and internal teams.
• Commitment to safe work practices and high standards.

Responsibilities

• Provide field-based product knowledge and support from inquiry to delivery.
• Support branch sales with presentations, demonstrations, tenders and opportunities.
• Develop and deliver technical training, operator familiarisation, and product guides.
• Assist with machine commissioning, handover, troubleshooting and safety guidance.
• Organise demonstrations, field days, trade shows and events requiring technical input.
• Coordinate with XCMG factory staff and provide market feedback for product improvements.
• Monitor market trends and support new product introductions and positioning.
• Support service with warranty information flow and future EV/hybrid scope.

Skills

Construction equipment

Product demonstrations

Technical training

Field service

Customer focus

Sales support

Communication

Tools

GPS machine control

Job description

Norwood Limited is seeking a Technical Product Specialist for XCMG construction equipment in New Zealand. You will provide expert product knowledge, technical support, and training across the XCMG range, supporting branch sales teams, demonstrations and commissioning.

You will work closely with Norwood's National Commercial Manager to deliver customer-focused technical expertise and contribute to sales growth across branches and dealers.