Connections Design Coordinator

Northpower Ltd; Howick; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible leave

Life insurance

Discounted medical cover

Wellbeing support

Career progression opportunities

Job summary

Northpower is seeking a proactive Connections Co-ordinator to join its Contracting team in Auckland. You will support customer connections and capital projects, keeping information accurate and up to date while assisting with invoicing, reporting, data analysis, and meetings.

You will extract data, support Power BI reporting, and help improve processes across the network. You will thrive in a busy environment, juggling priorities and maintaining accuracy, with strong stakeholder relationships,

Qualifications

• Experience in a Coordinator, Administrator, Customer Service, or similar support role.
• Strong customer service skills and the ability to confidently handle enquiries and triage requests.
• Excellent organisational skills and attention to detail.
• Experience working with data, reporting, and business systems.

Responsibilities

• Coordinate invoicing, reporting, data analysis, and documentation management.
• Support Power BI reporting and extract data for projects.
• Manage job statuses and coordinate meetings with stakeholders.
• Handle customer requests and maintain accurate information systems.

Skills

Customer service

Organisational skills

Data analysis

Microsoft Office

Communication skills

Problem solving

Stakeholder management

Tools

Power BI

Microsoft Excel

CRM systems

Job description

About the Role

Are you highly organised, customer-focused, and enjoy keeping things running smoothly behind the scenes? We're looking for a Connections Co-ordinator to join our Contracting team and play a key role supporting the delivery of customer connections and capital projects across our network.

This is a varied and fast-paced position where no two days are the same. You'll work closely with Design Engineers, Project Managers, Delivery Teams, and customers to ensure information is accurate, systems are up to date, and projects keep moving. From invoicing and reporting to data analysis, customer queries, documentation management, and coordinating meetings, you'll be at the heart of the Connections team.

You'll also help extract and analyse data, support Power BI reporting, manage job statuses, assist with customer requests, and contribute to business improvement initiatives that make a real difference to how we work.

If you enjoy solving problems, building strong relationships, and being the person that everyone can rely on, we'd love to hear from you.

About You

You will be a proactive administrator or coordinator who thrives in a busy environment and enjoys juggling multiple priorities while maintaining a high level of accuracy.

To be successful in this role, you'll bring:

• Experience in a Coordinator, Administrator, Customer Service, or similar support role
• Strong customer service skills and the ability to confidently handle enquiries and triage requests
• Excellent organisational skills and attention to detail
• Experience working with data, reporting, and business systems
• Strong written and verbal communication skills
• Excellent problem-solving and decision-making abilities
• Confidence building relationships with internal and external stakeholders
• Good Microsoft Office skills and the ability to learn new systems quickly
• A continuous improvement mindset and willingness to look for better ways of working
• Experience within infrastructure, engineering, utilities, or the electricity industry would be highly advantageous

Most importantly, you'll be a team player who enjoys supporting others, taking ownership of your work, and delivering great outcomes for customers and colleagues alike.

What's in it for you?

You’ll be joining a business where your work has a real impact on communities across Aotearoa. In return, you’ll enjoy:

• Competitive pay, plus flexible leave and boosted KiwiSaver options
• Life insurance, discounted medical cover and wellbeing support
• Fuel and retail discounts
• Ongoing learning, development and career progression opportunities
• A supportive, inclusive and family-friendly culture where safety comes first
• The opportunity to work on essential infrastructure projects that help power New Zealand's future

About Northpower

Proudly Kiwi-owned, Northpower is one of New Zealand's largest infrastructure businesses, delivering electricity, fibre, renewables, transmission and energy services across Aotearoa. With over 1,400 people nationwide, we're proud to power the communities that rely on us every day.
Join Northpower and be part of a team helping connect homes, businesses, and communities across New Zealand.

We welcome people from all backgrounds and are committed to creating an inclusive workplace where everyone feels they belong.

Pre-employment checks include a criminal history check, medical assessment, and drug and alcohol testing.

Applicants must have the legal right to work in New Zealand.

Northpower is an organisation with deep regional roots and national reach.

We own and operate the electricity and fibre networks across Whangārei and Kaipara and one of New Zealand's largest multi-utility contracting businesses.

With more than 1,400 people across 16 locations, we act as one to support our communities, customers, clients, and critical national infrastructure across Aotearoa.

What connects all of this work is real impact you can see in your community. The work you do at Northpower matters - it is seen, felt, and relied on every day.

Northpower is an organisation with deep regional roots and national reach.

We own and operate the electricity and fibre networks across Whangārei and Kaipara and one of New Zealand's largest multi-utility contracting businesses.

With more than 1,400 people across 16 locations, we act as one to support our communities, customers, clients, and critical national infrastructure across Aotearoa.

What connects all of this work is real impact you can see in your community. The work you do at Northpower matters - it is seen, felt, and relied on every day.