Conferences & Events Coordinator – Luxury Meetings

IHG Hotels & Resorts; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Paid birthday leave

Discounted CBD parking

Enhanced parental leave

Free meals during shifts

Staff recognition programme

Retail benefits access

Employee Assistance Program

International accommodation & F&BPerks

Job summary

Crowne Plaza Auckland, part of IHG Hotels & Resorts, seeks a Conferences & Events Coordinator to manage pre-event components of the Meetings Cycle and convert organic MICE inquiries. You will coordinate with the Crowne Meetings team and Reservations, ensuring space, menus, and pricing meet client expectations.

Bring a hospitality degree and at least 2 years’ hotel experience, strong sales and negotiation skills, and proficiency with Opera or Delphi.

Qualifications

• Diploma or Bachelor's Degree in Hospitality or Hotel Management, Sales and Events or related field is preferred.
• Minimum 2 years of experience within a hotel.
• Demonstrated conversion sales skills with knowledge of sales principles.
• Experience with Opera, Delphi or other hotel systems is preferred.

Responsibilities

• Create and drive your development plan in line with performance development outcomes
• Ensure hotels and departments are aware of the clients expectations to ensure smooth delivery and activation
• Ensure all meetings inquiries are handled within meeting success standard procedures
• Work with the Crowne Meetings team to coordinate the allocation of space for the conference and associated events
• Liaise with the Reservations Department for room availability and room preference
• Conduct room familiarizations and site inspections
• Monitor competitor activities
• Follow up and negotiate on sales leads and business quoted to ensure business is secured
• Record all sales activities within Delphi MPE
• Liaise with the Food & Beverage Manager and the Executive Chef on the pricing and preparation of banquet menus, and beverages and wine lists

Skills

Sales skills

Client management

Communication

Negotiation

Hotel systems (Opera/Delphi)

Flexibility/adaptability

Attention to detail

Education

Diploma or Bachelor's Degree in Hospitality or Hotel Management, Sales and Events or related field

Job description

Crowne Plaza Auckland, part of IHG Hotels & Resorts, seeks a Conferences & Events Coordinator to manage pre-event components of the Meetings Cycle and convert organic MICE inquiries. You will coordinate with the Crowne Meetings team and Reservations, ensuring space, menus, and pricing meet client expectations.

Bring a hospitality degree and at least 2 years’ hotel experience, strong sales and negotiation skills, and proficiency with Opera or Delphi.