Concierge

Fable Hotels and Resorts; Christchurch; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Birthday Off

Staff meals

Discounted car parking

Endless career and growth opportunity

Rewards and recognition initiatives

Flexible schedule

Free access to hospitality courses

Corporate discounts

Job summary

Fable Christchurch Hotel is seeking a talented Concierge to support the Front Office team and deliver outstanding guest service. You will warmly welcome guests, assist with luggage and parking, and help arrange tours and dining reservations to create memorable experiences.

Ideal candidates will have excellent communication skills, NZ work eligibility, and a clean driver’s license; flexibility for evenings and weekends is required to cover a rotating roster.

Qualifications

• Previous experience in a hotel concierge role is preferred.
• Excellent communication skills, both written and verbal.
• Full New Zealand driver’s license required; ability to drive both manual and automatic.
• New Zealand citizenship, residency or a current valid work permit.

Responsibilities

• Welcoming guests & assisting with luggage and parking
• Answering guest queries
• Recommend & organize tours, activities, restaurant reservations
• Deal with challenging situations and special requests
• To be a role model for the team when it comes to delivering exceptional guest service.
• Maintain, share and uphold the brand standards of the hotel across the Concierge team in conjunction with the Head of Department.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fable Hotels and Resorts – Christchurch, South Island

At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.

The world is yours to explore, so join us today to start y off! an adventure of a lifetime!

About the role:

We are looking for a talented and passionate Concierge to assist Front Office team to deliver outstanding guest service experience at Fable Christchurch Hotel.

The right person for this role consistently has a proactive attitude towards our guests, making them feel special and naturally welcome to our hotel. You have a passion to provide excellent customer services and strive to improve on your services. This position will give you the unique opportunity to engage with a variety of guest, both from New Zealand and internationally who have high expectations around quality, personal and unique experiences.

Responsibilities will include:

• Welcoming guests & assisting with luggage and parking
• Answering guest queries
• Recommend & organize tours, activities, restaurant reservations
• Deal with challenging situations and special requests
• To be a role model for the team when it comes to delivering exceptional guest service.
• Maintain, share and inculcate the brand standards of the hotel across the Concierge team in conjunction with the Head of Department

The ideal candidate will have:

• Previous experience in a similar role within a hotel environment is preferred
• Physically able to lift and carry luggage
• Excellent communication skills, both written and verbal
• New Zealand citizenship, residency or a current valid work permit.
• Immaculate personal presentation and grooming standards.
• Full New Zealand Driver's License a must be able to drive both manual and automatic
• The ability to multi-task and deliver on time; as well as flexibility to work evening shifts, including weekends
• The flexibility to work on a rotating roster
• An exceptional can-do attitude that is continuously looking at ways to enhance on our guests experience

What we offer at Fable Hotels:

• Paid Birthday Off
• Staff meals
• Discounted car parking
• Endless career and growth opportunities
• Fantastic rewards and recognition initiatives
• Flexible schedule to suit your lifestyle
• Free access to hundreds of online Hospitality courses
• A variety of amazing corporate discounts

Sound like a good fit? We'd love to talk to you!