Complex Refurbishment QA Technician

Accessable; Ōtara-Papatoetoe; On-site; NZD 76,000 - 97,000; Full time

Job summary

Accessable in Auckland is seeking a highly skilled Complex Refurbishment QA Technician to join our workshop team. You will refurbish complex disability and rehabilitation equipment, diagnose faults, and ensure all work meets quality, safety, and contract standards.

The role emphasizes mentoring, coaching, and driving continuous improvement across the service team. You will lead quality assurance activities, perform audits and root cause investigations, and provide technical guidance on product

Qualifications

• Five years of technical experience with two+ years in QA.
• Excellent attention to detail and commitment to quality.
• Strong communication and stakeholder relationship skills.
• Experience documenting findings, procedures and reports.
• Ability to mentor and coach others while delivering results.

Responsibilities

• Refurbish complex disability and rehabilitation equipment to high standards.
• Diagnose faults and provide technical support.
• Lead QA activities, audits, and root cause investigations.
• Coach and mentor technicians; support training and competency assessments.
• Ensure compliance with quality, safety and contract standards.
• Contribute to continuous capability improvement across the service team.

Skills

Quality assurance

Diagnostics & repair

Mentoring & coaching

Documentation

Stakeholder communication

Time management

Driver's license

Continuous improvement

Problem solving

Job description

Our mission—to provide solutions for better living—guides us every day and reminds us of the positive impact our work has on the lives of tens of thousands of New Zealanders each year. We offer a comprehensive range of disability and rehabilitation equipment, housing modifications, and support services that empower people to live fuller, more independent lives.

About the Role

We're looking for an experienced and technically skilled Complex Refurbishment QA Technician to join our workshop team. This full-time role is based at our Airport Oaks, Auckland site and operates Monday to Friday.

This is a unique opportunity for someone who enjoys hands‑on technical work while also taking ownership of quality standards, continuous improvement, and mentoring others. You'll play a critical role in ensuring our equipment is refurbished to the highest standards, helping clients receive safe, reliable, and life‑changing equipment.

About the Role

As our Complex Refurbishment QA Technician, you will refurbish complex disability and rehabilitation equipment, diagnose faults, provide technical support, and ensure all work meets quality, safety, and contract standards. You will drive continuous improvement through quality assurance activities, audits, root cause investigations, and process enhancements while contributing to operational performance targets. You will also provide technical leadership in the team by supporting technician development through coaching, competency assessments, training coordination, and expert guidance on product support, repairs, equipment configuration, and spare parts management. As part of this role, your will aim to deliver high‑quality outcomes, exceptional customer service, and continuous capability improvement across the wider service team.

What you will bring

You are a technically minded professional who combines strong diagnostic and repair skills with a commitment to quality and continuous improvement. You enjoy solving complex problems, supporting others, and ensuring work is completed to the highest standard.

Essential Skills & Experience

• 5 years' relevant technical experience, with 2+ years’ similar QA experience.
• Excellent attention to detail and commitment to quality.
• Strong communication and stakeholder relationship skills.
• Experience documenting findings, procedures, and reports.
• Ability to liaise with key stakeholders and demonstrate complex equipment to those with little or limited experience/knowledge.
• Strong organisational and time-management skills.
• Demonstrated ability to mentor, coach, and support others.
• Resilient, adaptable, and motivated with a continuous improvement mindset.
• A clean, current driver's licence.

Highly Desirable

• Experience in electronics and/or programming will set you apart.
• Experience repairing and servicing disability, rehabilitation or mobility technical equipment.
• Strong understanding of quality assurance systems and compliance requirements.
• Experience conducting audits, inspections, and root cause analysis investigations.
• EWRB EAS Certification.
• Level 2 DMERT Certification.

Why Accessable?

You'll be part of a team culture that is collaborative, supportive, and values real impact – you’ll finish each day knowing your work and contributions matter.

We offer a safe, welcoming, and inclusive workplace that celebrates diversity and lived experience. If you’re someone who brings energy, integrity, and a drive to make a difference — we want to hear from you.

Please note:

• You must have the right to work in New Zealand and be willing to undergo a Criminal History check.
• Overseas applications will not be considered.