Community Retail Assistant: Donated Goods & Customer Care

Haines Attract for The Salvation Army; Palmerston North; On-site; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Confidential counselling

Flu vaccinations subsidy

Discounted medical insurance

TSA discount card

Career growth opportunities

Dynamic team

Community impact

Job summary

The Salvation Army operates Family Stores in New Zealand, offering a casual, fast-paced retail role focused on delivering an excellent customer experience to shoppers and donors. You will greet customers on the floor and assist in processing donated goods, with a strong emphasis on accuracy, presentation, and teamwork.

Adaptable individuals who can manage varying duties, lift regularly, and handle point-of-sale systems are encouraged to apply.

Qualifications

• Excellent customer service skills with sound judgement and the ability to de-escalate situations.
• Resilient, positive and people-oriented team player with the ability to relate to people from diverse backgrounds.
• Physically fit and capable of regular lifting; daily involvement in stock handling.

Responsibilities

• Providing excellent customer service to customers and donors
• Receiving, sorting, pricing and merchandising donated goods
• Processing sales and money handling, including end of day cash up with accuracy and efficiency
• As part of the team, ensure the store is well presented, well stocked and tidy
• Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
• Contribute to a positive team culture and general duties of the Family Stores as required.

Skills

Customer service

De-escalation

Communication

Team player

Physical fitness

Tech literacy

Cash handling

Tools

POS software

Tablets

Job description

The Salvation Army operates Family Stores in New Zealand, offering a casual, fast-paced retail role focused on delivering an excellent customer experience to shoppers and donors. You will greet customers on the floor and assist in processing donated goods, with a strong emphasis on accuracy, presentation, and teamwork.

Adaptable individuals who can manage varying duties, lift regularly, and handle point-of-sale systems are encouraged to apply.