Community Client Services Manager – Drive Local Impact

Florence Nightingale Agency; Southland; Hybrid; NZD 70,000 - 100,000; Full time

Job summary

Florence Nightingale Agency in Southland is seeking an experienced Client Services Manager to lead relationships with clients, whānau, support workers, funders and partners, ensuring people receive the right support at the right time. You’ll work autonomously, coordinating services and guiding clients through their support journey.

You’ll bring health, disability, aged care, or community services experience, strong relationship skills, a client-centred approach, excellent organisation, and a NZ

Qualifications

• Experience in health, disability, aged care, or community services.
• Strong relationship-building and stakeholder engagement skills.
• Client-centred approach and genuine passion for helping others.
• Excellent organisation, communication, and problem-solving abilities.
• A full New Zealand driver's licence and the ability to travel throughout the region.

Responsibilities

• Build trusted relationships with clients, whānau, referrers, and community stakeholders.
• Support clients to access and navigate Home & Community Support and Flexible Supports services.
• Coordinate client onboarding, reviews, and ongoing service delivery.
• Work alongside coordinators and support workers to achieve positive client outcomes.
• Grow referral networks and community partnerships across Southland.
• Identify opportunities to expand services and support more people in the community.

Skills

Relationship-building

Stakeholder engagement

Client-centred approach

Organisation & communication

Job description

Florence Nightingale Agency in Southland is seeking an experienced Client Services Manager to lead relationships with clients, whānau, support workers, funders and partners, ensuring people receive the right support at the right time. You’ll work autonomously, coordinating services and guiding clients through their support journey.

You’ll bring health, disability, aged care, or community services experience, strong relationship skills, a client-centred approach, excellent organisation, and a NZ