Coffee Specialist & Account Manager - Wellington

JACOBS DOUWE EGBERTS; Wellington; On-site; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Company car with petrol card

Competitive salary and KiwiSaver contributions

Medical insurance for family

Life insurance and income protection

Half a day off on your birthday

Free coffee and tea on-site

Job summary

A leading coffee company seeks a Coffee Specialist & Account Manager in Wellington. This full-time role involves maintaining key customer relationships, providing barista training, and performing equipment checks. Ideal candidates have coffee industry knowledge, people skills, and a passion for sales. The company offers benefits like a competitive salary, a company car, and health insurance. If you have the right to work in NZ, apply now!

Qualifications

• Experience in the coffee industry and/or barista skills highly desirable.
• Strong relationship-building abilities.
• Drive to learn and develop in sales.
• Confident and considerate in customer interactions and new situations.
• Previous business development experience is a bonus.

Responsibilities

• Support barista training and account management.
• Attend customer sites for equipment checks.
• Organize training sessions for customer engagement.
• Demonstrate barista skills to customers and conduct training modules.
• Grow engagement by organizing and hosting training sessions for customers.
• Monitor procedures to ensure compliance across customers.
• Maintain transparent communication and effective time management with customers.

Skills

Coffee industry knowledge

People skills

Sales passion

Relationship building

Business development experience

Full clean driver’s license

NZ work visa eligible

Job description

Coffee Specialist & Account Manager - Wellington

Sales Wellington Full-time New Zealand

Job Description

If you’re a people person with genuine coffee pedigree—someone who understands coffee craft, quality, and the industry—and you’re looking to springboard into an exciting sales career, our Coffee specialist & account manager role is an opportunity worth exploring. This role requires regular travel across the Wellington and surrounding region and is responsible for maintaining and strengthening relationships with key customers within the territory.

As a Coffee Specialist & Account Manager, you’d play a critical role in supporting our customers in a full-service style capacity. What does that mean?

In this role, you will:

• Coffee Training- Support barista training, assist with account training coordination, and represent JDE across key customer base.
• Day-to-day account management & journey plan call cycle of a customer base spread across the designated region
• Attending customer sites, implementing equipment checks on a variety of machines ranging from espresso machines and grinders to automatic equipment placed across a variety of segments including cafes, hotels, petrol stations, leisure and Health Care facilities
• Get behind the machine and wow our customers with your barista skills, sharing your knowledge and passion for the perfect cup. Completing dedicated training modules as required within call cycle commitments.
• Grow customer engagement and expertise by organising and hosting training sessions
• Monitor operating procedures to ensure compliance across our diverse customer base
• Work transparently with clear communication, managing your time and customer call cycle

Qualifications

For this role as a Coffee Specialist & Account Manager we’re looking for someone who has the following skills and experience:

• Coffee industry experience and/or knowledge and barista experience - highly desirable
• A real people person, you get along easily with new people and enjoy building relationships
• A drive to learn and develop in sales, with an absolute passion for all things coffee and tea
• Confident and considerate in your approach to customers and new situations
• Previous business development experience is a bonus
• Full clean driver’s license and the willingness to be on the road the majority of your time
• Unrestricted work visa

Additional Information

• Company car with petrol card
• Competitive salary with contributions to your KiwiSaver and a bonus opportunity
• Medical Insurance for you and your family
• Life insurance and Income Protection paid by the company
• Enjoy half a day off on your birthday
• Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands
• Join an experienced and enthusiastic coffee loving team of sales professionals

If so, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to NZ Talent ([e-mail] ).

Note: no applications are handled via e‑mail. Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated.

We are currently ONLY accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.

Company Description

We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.

JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,400 cups of coffee or tea per second, and is headquartered in the Netherlands. Guided by our ‘Reignite the Amazing’ strategy, we are focusing on brand‑led growth across three big bets: Peet’s, L’OR and Jacobs, alongside a collection of local Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2024, JDE Peet’s generated total sales of EUR 8.8 billion and employed a global workforce of more than 21,000 employees

Come join our team and discover what your cup of amazing can be!