Club Attendant

CGR Services; Auckland; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Free staff meal

Free hotel night

Accor Academy

Heartist Benefits

Employee Assistance Program

Job summary

Sofitel New Zealand in Auckland is seeking a hands-on Club Operations Associate to deliver a five-star experience for VIPs and members. You will handle day-to-day food and beverage service, open and close club facilities, manage orders, and ensure accuracy with guests.

As part of a fast-paced team, you will maintain POS accuracy, monitor stock, maintain hygiene, liaise with Reception, and uphold Accor Live Limitless programs and Sofitel Brand standards.

Qualifications

• Minimum 1 year experience in Food & Beverage.
• Knowledge of gastronomy and beverages.
• Hotel or administration experience preferred.
• Positive bubbly personality.

Responsibilities

• Be accountable on a shift basis for club operations and deliver a five‑star experience.
• Perform basic day‑to‑day food and beverage service and opening/closing of club facilities.
• Take orders accurately and maintain club facilities.
• Ensure POS accuracy and monitor stock levels for the day and ahead.
• Provide high‑level guest service and greet guests per standards.
• Maintain cleanliness of tables and service areas and ensure proper hygiene.
• Liaise with Reception on member needs and queries.
• Promote and apply ALL and Accor Live Limitless programs.

Tools

Opera PMS

Job description

Job Description

• Be accountable on a shift basis for the operations of the club through effective service. This role is ‘hands on’, connecting with VIPs and members, delivering a five star experience.
• Perform basic day-to-day food and beverage service.
• Opening and Closing of Club facilities.
• Perform the tasks of order taking and up keeping of club facilities.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure members are welcomed, recognised, and Club etiquette is followed by guests.
• Ensuring to use the POS (Point of Sale) system correctly.
• Monitor food, drink and stock levels for that day as well as future days.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.
• Liaise with Reception regarding member needs or queries.
• Accurately answer guest’s questions and provide information on hotel/ Membership if needed.
• Be well versed with ALL and Accor Live Limitless programs.
• Be responsible for the safe and responsible service of alcohol and aware of intoxication signs.
• Perform all tasks to Sofitel Brand standards.

Qualifications

• At least 1 year experience in Food & Beverage
• Knowledge on gastronomy and beverages
• PMS - Opera or Opera Cloud is a bonus
• Strong presentation and organisation skills
• Ability to work in the fast paced environment and be proactive
• Previous hotel or administration experience
• Positive bubbly personality

Additional Information

Benefits:

• Free staff meal provided during shift
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.