Cloud Services Team Lead

Agilyx; Wellington; On-site; NZD 140,000 - 180,000; Full time

Job summary

Agilyx Corp. is seeking a senior, hands‑on technical leader to guide Cloud Services and IT operations in New Zealand. The role acts as deputy to the Head of Cloud Services and IT, coordinating daily activity, mentoring engineers and handling complex issues without formal people management.

You will lead cloud operations, architecture guidance, automation, incident response and stakeholder communications, ensuring service delivery aligns with budgets and security requirements.

Qualifications

• Senior technical leadership and mentoring experience.
• Proven ability to guide and coordinate cloud engineering teams.
• Strong hands-on Azure experience with compute, storage and networking.
• Experience with security hardening, IAM, backup and DR.
• Scripting or automation experience (PowerShell or equivalent).
• Excellent communication and independent decision-making.

Responsibilities

• Provide technical guidance and coordinate daily activity for Cloud Services engineers.
• Mentor staff, share knowledge, and escalate blockers and risks.
• Act as senior escalation point and represent Head on delegated matters.
• Lead build, admin and support of customer environments and platforms.
• Drive automation using PowerShell, Terraform, Bicep, Ansible.
• Coordinate patching, vulnerability remediation, backups and DR testing.
• Maintain runbooks, architecture diagrams and configuration records.
• Lead major incidents and contribute to RCA and reliability improvements.
• Manage customer relationships and coordinate migrations and improvements.
• Keep Head updated on incidents, changes, and project progress.

Tools

Azure

PowerShell

Terraform

Bicep

Ansible

Docker

Kubernetes

Azure DevOps

Job description

Role Summary

A senior, hands‑on technical role providing technical leadership, guidance and operational support across Agilyx's Cloud Services and IT environments. The Team Lead is the designated second-in-command: coordinating day-to-day technical activity, resolving complex issues, mentoring engineers and acting for the Head of Cloud Services and IT within agreed authority during absences.No formal people management. Accountability for departmental performance, service delivery commitments, resource allocation and budgets remains with the Head of Cloud Services and IT.

Key Responsibilities

Team leadership and deputy duties

• Provide technical guidance to Cloud Services engineers; coordinate daily activity against priorities set by the Head of Cloud Services and IT.
• Mentor less experienced staff, share knowledge, and **escalate blockers, capability gaps and operational risks.**
• Act as senior technical escalation point; represent the Head on specifically delegated operational matters.

Cloud operations and platform engineering

• Lead the build, administration and support of customer environments and infrastructure platforms; guide architecture and solution design within agreed standards, budgets and security requirements.
• Drive automation using PowerShell, Terraform, Bicep, Ansible or other approved tools.
• Coordinate patching, vulnerability remediation, backup validation and DR testing per approved plans.
• Maintain architecture diagrams, procedures, runbooks and configuration records.

Service delivery and incident management

• Lead investigation and remediation of major incidents; coordinate responding engineers.
• Escalate incidents and emerging SLA risks; contribute to root cause analysis, corrective actions and reliability improvements.

Customer, project and stakeholder management

• Maintain working relationships with customers, vendors, delivery teams and internal stakeholders; lead technical discussions and communicate issues, risks and options clearly.
• Provide technical coordination for migrations, implementations and infrastructure improvements, including scoping, testing, handover and ongoing support.
• Manage customer expectations through timely updates; escalated delivery concerns to the Head.

Reporting and continuous improvement

• Keep the Head updated on activities, incidents, changes, project progress and security risks.
• Recommend and, within delegated authority, implement improvements to reliability, security, automation, cost and customer experience.
• Provide technical input to service planning, capacity, vendor evaluations and roadmaps; contribute to incident and project reviews.

Qualifications and Experience

Essential

• 5+ years in cloud engineering, systems administration, managed services or infrastructure operations, including a senior technical or technical leadership role.
• Proven ability to guide and mentor colleagues, coordinate technical activity and resolve complex operational issues.
• Strong hands‑on Microsoft Azure experience: compute, storage, networking, identity, monitoring, backup and recovery.
• Windows Server, virtualisation, networking, firewalls and high availability.
• Troubleshooting complex incidents and customer escalations in SLA-driven environments.
• Working knowledge of security hardening, identity and access management, vulnerability management, backup and DR.
• Scripting or automation experience (PowerShell or equivalent).
• Strong communication, sound judgement, and the ability to work independently within delegated authority and recognise when to escalation.

Desirable

• Bachelor's degree in IT, Computer Science or related discipline, or equivalent experience.
• Current Azure certification (AZ-104, Azure Solutions Architect Expert or equivalent); ITIL Foundation or practical ITSM experience.
• Microsoft 365, Entra ID, endpoint management, RMM and ITSM platforms.
• AWS, Linux or other cloud technologies; IaC and configuration management (Terraform, Bicep, Ansible).
• Azure DevOps, CI/CD, and Docker or Kubernetes.
• Experience in service reporting, capacity planning, vendor evaluations or improvement initiatives.

Competencies and Behaviours

• Technical leadership, personal accountability and ownership.
• Customer focus and professional communication.
• Independent problem‑solving and decision‑making within delegated authority.
• Calm, structured incident resolution with timely escalation.
• Mentoring, knowledge sharing and collaboration.
• Initiative in continuous improvement, standardisation and automation.
• Organisation, adaptability and management of competing priorities.

Location

• New Zealand