Clinical Leader - PlunketLine

Plunket; New Zealand; Remote; NZD 120,000 - 140,000; Full time

Job summary

PlunketLine seeks an experienced Clinical Nurse/Leader to join the leadership team and shape the next chapter of our virtual nursing service across Aotearoa. You will lead a team of nurses delivering 24/7 phone, live chat and video support, ensuring safe, relational care for whānau.

The role requires strong clinical judgement, coaching capability and comfort with a predominantly virtual workforce. You will work within Te Tiriti frameworks and strive for equity in service delivery.

Qualifications

• Experience leading and coaching clinical teams to develop capability.
• Strong clinical judgement with focus on safe, culturally responsive care.
• Experience leading a remote or geographically dispersed workforce.

Responsibilities

• Provide visible, supportive leadership to your team.
• Coach nurses to strengthen confidence and practice.
• Support clinical decision-making and escalation processes.
• Lead performance, development and competency conversations.
• Foster connection and wellbeing across a predominantly virtual workforce.
• Ensure culturally safe, whānau-centred and clinically safe care.

Skills

Clinical leadership

Coaching & development

Managing escalations

Virtual leadership

Equity & Te Tiriti

Education

New Zealand Nursing Council Annual Practising Certificate

Job description

PlunketLine is looking for an experienced and people-focusedClinical Nurse/Leader to join our leadership team and help shape the nextchapter of our virtual nursing service.

PlunketLine provides free nursing and parenting support towhānau across Aotearoa through 24/7 phone and live chat services, alongsidevideo consultations for breastfeeding, sleep and settling support. Our servicesare available to all whānau, whether or not they currently receive other WhānauĀwhina Plunket services.

Our Kotahitanga, Our Strategy 2026–2031 sets a cleardirection for Whānau Āwhina Plunket: Strong communities. Confident whānau.Thriving children. It commits us to providing whānau with greater choice,connected and easy-to-navigate services, trusted and relevant advice, andculturally responsive care.

PlunketLine has an important role in bringing this strategyto life. Through phone, live chat and video, we are increasing the ways whānaucan access trusted nursing support when and how it works for them. Our strategyalso recognises the opportunity for digital healthcare and new technology toimprove access, options, customer experience and efficiency, while maintainingclinical and cultural safety.

As a Clinical Leader, you will be at the heart of delivering this.

You will lead and support a team of nurses working virtuallyacross Aotearoa, creating the conditions for them to provide safe, responsive,relational and high-quality care for whānau.

As PlunketLine is a 24/7 service, our nurses work day andnight to support whānau. This is a full-time role, and the hours can be workedbetween 10am and 8pm, so please let us know your preferred hours in your coverletter.

You will:

• provide visible, supportive andconsistent leadership to your team
• coach and develop nurses tostrengthen their confidence, capability and clinical practice
• support excellent clinicaldecision-making and management of escalations
• lead performance, development andcompetency conversations
• foster connection, engagement andwellbeing across a predominantly virtual workforce
• ensure culturally safe,whānau-centred and clinically safe care
• use data, feedback and insights toidentify opportunities to continuously improve the experience of whānau
• work alongside the wider PlunketLineleadership team to strengthen and evolve our virtual services
• contribute to how we use technologyand new ways of working to make support increasingly accessible andresponsive to whānau
• ensure clinical protocols, policies, and processes are consistently followed, promoting compliance with organisational, professional, and regulatory requirements

You are an experienced nurse leader who combines strongclinical judgement with genuine investment in people. You understand that greatleadership is not only about maintaining safe clinical services; it is aboutdeveloping people, creating connection and continually looking for better waysto meet the needs of whānau.

You willbring:

• a current New Zealand NursingCouncil Annual Practising Certificate
• relevant nursing and clinicalleadership experience
• demonstrated experience leading,coaching and developing clinical teams
• strong clinical judgement andconfidence managing complexity and escalation
• experience leading and connecting aremote or geographically dispersed workforce
• a commitment to Te Tiriti oWaitangi, equity and culturally responsive care
• confidence using digital technologyand supporting others through new ways of working
• an improvement mindset and aninterest in using data, insights and whānau voice to strengthen servicedelivery
• the courage and curiosity to leadthrough change while keeping whānau at the centre of decisions
• ensure clinical protocols, policies, and processes are consistently followed, promoting compliance with organisational, professional, and regulatory requirements

Why PlunketLine?

This is more than an opportunity to manage a nursing team.It is an opportunity to help shape how trusted nursing care is deliveredvirtually to whānau across Aotearoa.

As Whānau Āwhina Plunket delivers Kotahitanga, Our Strategy2026–2031, PlunketLine will continue to play an important role in giving whānaumore choice in how they access support, extending the reach of trusted adviceand using digital healthcare to make our services increasingly accessible,responsive and connected.

You will join a leadership team where you can influence thatfuture while supporting nurses to do what they do best: provide practical,trusted and meaningful support to whānau.

If you are excited by the opportunity to lead people,strengthen clinical practice and help shape the future of virtual care forwhānau, nau mai, haere mai.

Please reach out to [e-mail] if you have any pātai.

Applications close: 5pm on 16 November 2026.