PlunketLine Nurse

Whānau Āwhina Plunket; Leeston; Remote; NZD 66,000 - 95,000; Full time

Benefits offered by this job

Two Well Health Day’s

Live chat and virtual consult channels

Career pathways in leadership and教育

Learning and professional development

Generous parental leave

Fitness passport

Job summary

Whānau Āwhina Plunket is hiring Registered Nurses for PlunketLine, a 24/7 telehealth service. Roles include remote work across Aotearoa NZ with a fixed 2-week roster, weekend shifts, and on-site call centres in Auckland and Wellington. Comprehensive training and clinical leadership support are provided.

These roles require paediatrics or urgent care experience, strong computer literacy, and the ability to manage calls via multiple channels, delivering confident clinical advice to families.

Qualifications

• Paediatrics or urgent care experience is required.
• Telehealth or call centre experience is desirable but not required.
• You must be registered as a nurse in NZ and comfortable using multiple clinical systems.

Responsibilities

• Answer calls 24/7 across channels (phone, chat, virtual consults).
• Provide clinical assessment and nursing advice to caregivers.
• Support confidentiality and safe triage for families.

Skills

Registered Nurse

Telehealth experience

Computer literacy

Paediatrics experience

Emergency/urgent care

Education

Nursing degree/licence

Tools

Electronic health records

Job description

PlunketLine is a free telehealth helpline and advice service available to whānau 24 hours a day, seven days a week. Our Registered Nurses use their clinical expertise and knowledge to help caregivers manage everyday parenting queries as well as managing emergent situations and delivering clinical advice for families.

We are currently recruiting for Registered Nurses for multiple roles with a minimum 0.6FTE working a fixed 2-week roster across varying shift times and days, including weekends. We have two physical call centres in Auckland and Wellington and would love to hear from nurses in those regions. We are also open to experienced, confident practitioners working remotely from anywhere in Aotearoa New Zealand, provided you have fast-fibre connection and a space which allows you to work uninterrupted and maintain our caller’s confidentiality. Shifts will be a mix of mornings, evenings and weekends.

Te Whiwhinga mahi | The opportunity

Plunketline Registered Nurses answer calls 24/7 related to the health and well‑being of Tamariki under 5 and parenting advice. PlunketLine are currently expanding their services and this mahi will be across multiple channels including virtual consults, chat and phone. While the comfort of working from home is a great perk, when on shift, you will be required to be at your desk and ready for every call.

Calls vary from traditional well child queries about solids and sleep, to receiving calls seeking advice about vomiting, colds, flu, burns and everything in between. Calls managed through your clinical assessment and nursing judgement can make a huge difference to whanau and client outcomes. We provide comprehensive training and on call support from Clinical Leaders, however your clinical judgement and assessment skills are key to ensuring you make the right decision to get the best outcome for your caller.

Full time annual base salaries are between $66,222 ($33.51 per hour) to $94,842 ($48.00 per hour) depending on experience, with penal rates available for weekend and evening work.

He kōrero mōu | About you

Telehealth is all about effective listening and assessment skills. You’ll use a compassionate whānau‑centred approach to ask the right questions to gather all relevant information and gain an understanding of the caller’s situation before giving advice and recommendation.

You will thrive in remaining at the top of your game in dynamic environments and be able to think on your feet and maintain a sense of resilience throughout your shift.

As a computer-based role, you will need to be comfortable working within multiple systems and have high level of computer literacy.

Paediatrics, emergency or urgent care experience is required. While previous telehealth or prior call centre experience is desirable, it is not required.

Ngā hua mahi o Te Whānau Āwhina| What we offer

• Two 'Well Health Day’s': the ability to use sick leave for a proactive planned health day
• Once trained, PlunketLine have a number of different channels including live chat, virtual sleep support and virtual Lactation Consultant appointments.
• Career pathways for leaders, educators and head office positions
• Access to learning and professional development and programmes to build your cultural competence
• A generous parental leave scheme to support growing whānau
• Fitness passport - discounted membership options at local health and wellness facilities