Clinic Support Team Lead

Habit Health; Auckland; On-site; NZD 80,000 - 100,000; Full time

Benefits offered by this job

Professional development

Location flexibility

Work-life balance

Team culture

Well-being programs

Job summary

Habit Health is seeking an experienced administrator to join our Senior Leadership Team and provide extensive support to the Head of group admin and the wider Habit Health team.

This is a shared national role delivering administration services across locations, with opportunities to train and coach clinic administrators in our PMS and processes.

Qualifications

• Five+ years of leadership experience is essential.
• Proven experience in leading teams and remote leadership is advantageous.
• Experience with ACC processes is desirable but not required.
• Excellent computer skills with Microsoft 365 (Teams, Word, OneNote, Excel).
• Familiarity with Practice Management Systems (Gensolve) is a bonus.

Responsibilities

• Provide administration support to the clinic admin team and wider Habit Health.
• Support the Senior Clinic Support Manager to ensure consistent admin services across locations.
• Train and coach clinic administrators to proficiently use our PMS and administration processes.

Skills

Leadership

Remote leadership

Communication skills

Microsoft 365

Gensolve

ACC knowledge

Tools

Gensolve PMS

Microsoft 365

Job description

Our administration team is seeking a driven administrator to be part of our Senior Leadership Team. You will provide extensive support to the Head of group admin and the wider Habit Health team. This is a shared national role that provides administration support and day-to-day frontline advice.

Main Responsibilities

• Provide administration support, based on exceptional customer service, to the entire clinic admin team and wider Habit Health.
• Provide adequate support and leverage to the Senior Clinic Support Manager to ensure efficient and effective administration services are delivered consistently across all locations.
• Responsible for training, coaching and supporting clinic administrators to be proficient in the usage of our PMS practice management system and all administration processes.

The Benefits Of Working With Us

• Annual budget set aside for professional development / study
• Flexibility to be based at either Waitakere or Albany for the right candidate
• All efforts made to provide you with the work / life balance that suits your needs
• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services

The Ideal Candidate

• Five plus years’ leadership experience essential.
• Proven team lead experience and remote leadership experience (an advantage)
• Experience in ACC processes is desirable but not essential
• Excellent computer skills- Microsoft 365 (Teams, Word, OneNote, Excel essential)
• Practice Management System experience –Gensolve experience an advantage but not essential
• Fluent communication skills – you will be collaborating with a whole team.
• ACC operational, medical and policy knowledge related to rehabilitation

Confidentiality is assured

Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.