Clinic Operations Lead

The Fono; Whau; On-site; NZD 90,000 - 130,000; Full time

Job summary

The Fono is seeking a Clinic Operations Lead to guide the daily operations of a medical practice. You will lead the FonoCare Service Agents and non-clinical staff, working closely with doctors, nurses and health professionals to ensure efficient, high-quality service delivery.

You will oversee people leadership, customer service, appointment management, revenue collection, data integrity, and safety, while building a welcoming and culturally safe environment for patients and whānau.

Qualifications

• Proven experience leading and developing a team.
• Experience managing reception, administration, healthcare, social service or community-based operations.
• Strong organisational and problem-solving skills.
• Excellent customer service and relationship-building capability.
• Experience managing competing priorities in a busy environment.
• Confidence with financial administration, revenue collection, claims or reconciliations.
• Strong computer and systems literacy, with the ability to learn and support others with new systems.
• Experience coaching, developing and managing staff performance.
• A strong understanding of health, social service or community environments.
• A genuine commitment to health equity and culturally safe practice.
• A current full driver's licence.
• Pacific language capability is an advantage.

Responsibilities

• Oversee day-to-day operational leadership of allocated medical practice.
• Lead FonoCare Service Agents and non-clinical practice team.
• Coordinate appointment management, patient flow and admin tasks.
• Ensure revenue collection, claims and data integrity are maintained.
• Uphold health and safety standards and drive continuous improvement.
• Foster a welcoming, culturally safe environment for patients and whānau.

Skills

Team leadership

Operations management

Customer service

Healthcare operations

People development

Education

Experience in health/social services

Tools

Finance administration

Data integrity

Computer literacy

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As the Clinic Operations Lead, you will be responsible for the day-to-day operational leadership of your allocated medical practice. You will lead our FonoCare Service Agents and non-clinical practice team, working alongside doctors, nurses and other health and social service professionals to ensure the clinic operates efficiently and delivers a consistently high standard of service.

The role covers people leadership, customer service, appointment management, patient flow, administration, revenue collection, claims, data integrity, health and safety, quality assurance and continuous improvement.

Most importantly, you will help create a clinic environment where patients, families and whānau feel welcomed, culturally safe and well supported.

About the Role

As the Clinic Operations Lead, you will be responsible for the day-to-day operational leadership of your allocated medical practice. You will lead our FonoCare Service Agents and non-clinical practice team, working alongside doctors, nurses and other health and social service professionals to ensure the clinic operates efficiently and delivers a consistently high standard of service.

The role covers people leadership, customer service, appointment management, patient flow, administration, revenue collection, claims, data integrity, health and safety, quality assurance and continuous improvement.

Most importantly, you will help create a clinic environment where patients, families and whānau feel welcomed, culturally safe and well supported.

About You

We are looking for someone who can combine strong operational capability with genuine care for people.

You will ideally bring:

• Proven experience leading and developing a team.


• Experience managing reception, administration, healthcare, social service or community-based operations.


• Strong organisational and problem-solving skills.


• Excellent customer service and relationship-building capability.


• Experience managing competing priorities in a busy environment.


• Confidence with financial administration, revenue collection, claims or reconciliations.


• Strong computer and systems literacy, with the ability to learn and support others with new systems.


• Experience coaching, developing and managing staff performance.


• A strong understanding of health, social service or community environments.


• A genuine commitment to health equity and culturally safe practice.


• A current full driver's licence.


• Pacific language capability is an advantage.

Location: Blockhouse Bay or City

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