Client Services Support/Courier

Health New Zealand - Te Whatu Ora Waitaha Canterbury; Christchurch; On-site; NZD 30,000 - 39,000; Part time

Job summary

Health New Zealand | Te Whatu Ora Waitaha Canterbury is seeking a Client Services Support and Courier for a fixed-term, part-time role in Christchurch. The position runs from 25 January to 28 May 2027, offering 24 hours per week to support client services and logistics across the laboratory and related Te Whatu Ora services.

You will assist teams in delivering exceptional service, manage inventory and transport, and cover Site Coordinator duties as needed while adhering to health and safety

Qualifications

• Valid driver's license and clean driving record.
• Experience in a client-facing role or customer service environment is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills for documentation and communication.
• Familiarity with health and safety protocols is desirable.
• Physical fitness to handle transportation of specimens and materials.

Responsibilities

• Provide high-quality service to clients and meet/exceed expectations.
• Maintain general housekeeping to keep a clean, organized workspace.
• Support logistics operations, manage inventory, and coordinate transportation of goods.
• Cover duties of the Site Coordinator during absence.
• Safely uplift specimens or materials for laboratories or Te Whatu Ora services.
• Deliver reports, documentation, and supplies to clients promptly following instructions.
• Adhere to safety programs and procedures for a secure working environment.
• Communicate accurate and timely information to the Client Services Lead.
• Comply with Te Whatu Ora health and safety policies and procedures.
• Undertake other duties as directed by Client Services Lead or Site Coordinator.

Skills

Customer service

Attention to detail

Organization

Communication

Teamwork

Independent work

Job description

Christchurch - Canterbury Health Laboratory. Fixed Term part-time position working 24 hours per week.

Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are seeking a dedicated and proactive individual to join our team as a Client Services Support and Courier from 25 January to 28 May 2027 to cover a parental leave absence. In this role, your primary focus will be to assist our teams in providing exceptional service to our valued clients.

Key Responsibilities

• Provide a high-quality service to clients, ensuring their needs and expectations are met or exceeded.
• Maintain general housekeeping duties to ensure a clean and organized work environment.
• Support the logistics operations, including managing inventory and coordinating transportation of goods.
• Provide support to the Site Coordinator, including covering their duties during their absence.
• Safely uplift specimens or other materials for the laboratory or other Te Whatu Ora services as required.
• Deliver reports, documentation, and supplies to clients in a timely and efficient manner, following specific instructions.
• Adhere to safety programs and procedures to maintain a secure working environment.
• Communicate accurate and timely information to the Client Services Lead to ensure effective coordination and smooth operations.
• Familiarize yourself with and strictly comply with Te Whatu Ora health and safety policies and procedures.
• Undertake any other reasonable duties as directed by the Client Services Lead or Site Coordinator.

About you

• Valid driver's license with a clean driving record.
• Previous experience in a client-facing role or customer service environment is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills for documentation and communication purposes.
• Familiarity with health and safety protocols and procedures is desirable.
• Physical fitness to handle the transportation of specimens and other materials.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.