Cleaning Services Manager

JobSpace; New Zealand; On-site; NZD 41,000 - 62,000; Full time

Job summary

All Star Cleaning, operated by JV BRAR Enterprises Limited, seeks a Cleaning Services Manager to oversee day-to-day delivery of cleaning services across multiple sites in the Wellington region. You will coordinate staff, schedules, client requirements and quality standards to drive high performance and client satisfaction.

Applicants should have 3+ years in cleaning supervision or a NZQF Level 4+ qualification, plus strong organisational and safety skills.

Qualifications

• Minimum of 3 years in commercial/industrial cleaning, supervising or managing staff and daily service operations or NZQF Level 4+ qualification.

Responsibilities

• Plan, organise and control day-to-day delivery of cleaning services across residential and commercial sites.
• Coordinate contracts, client requirements, schedules and quality standards.
• Prepare rosters and site allocations based on contractual needs and availability.
• Recruit, induct, train, supervise and support cleaning staff; monitor attendance and performance.
• Provide clear cleaning method instructions and ensure safety and client expectations.
• Conduct site inspections and QC checks; arrange corrective actions as needed.
• Communicate with clients on requirements, feedback and changes to contracts.
• Investigate and resolve client concerns; maintain positive relationships.
• Assist with proposals, quotations, and cost estimates for clients.
• Monitor costs: staffing, equipment, supplies and budgets.
• Maintain inventories of products, consumables and equipment.

Skills

Cleaning methods

Staff supervision

Organizational skills

Communication skills

Health and safety

Record keeping

Driving licence

Travel between sites

Education

NZQF Level 4 or higher

Job description

Employment: Permanent, full-time
Hours: Minimum 30 hours and maximum 45 hours per week
Pay rate: $28.00-$35.00 per hour, depending on skills, qualifications and experience
Location: Lower Hutt 5010, with travel to client sites across the Wellington region

About All Star Cleaning

All Star Cleaning, operated by JV BRAR Enterprises Limited, provides professional cleaning services to residential and commercial clients throughout the Wellington region. As our business continues to grow, we are seeking an experienced and capable Cleaning Services Manager to lead our cleaning operations, support our workforce and maintain consistently high service standards.

About the Role

The Cleaning Services Manager will plan, organise and control the day-to-day delivery of the company's cleaning services. The role includes coordinating employees, client requirements, work schedules, quality standards, supplies and operational resources across multiple cleaning sites.

Key Duties and Responsibilities

• Plan, organise, manage and review the day-to-day operations of the company's residential and commercial cleaning services.
• Coordinate cleaning contracts and ensure services are delivered according to agreed client requirements, schedules and quality standards.
• Prepare staff rosters, cleaning schedules and site allocations based on contractual requirements, workloads and employee availability.
• Recruit, induct, train, supervise and support cleaning staff, including monitoring attendance, productivity, conduct and performance.
• Allocate duties and provide clear instructions regarding cleaning methods, client expectations, health and safety requirements and site-specific procedures.
• Conduct regular site inspections and quality-control checks, identify service issues and arrange prompt corrective action.
• Communicate with clients regarding service requirements, schedules, feedback, complaints and changes to cleaning contracts.
• Investigate and resolve client concerns promptly and professionally and maintain positive client relationships.
• Assist with preparing service proposals, quotations, operational plans and cost estimates for new and existing clients.
• Monitor staffing requirements, equipment usage, cleaning-supply expenditure and other operating costs.
• Order and maintain appropriate stocks of cleaning products, consumables, uniforms and equipment.
• Coordinate the maintenance, repair or replacement of cleaning machinery and equipment.
• Develop and implement cleaning procedures, quality-control systems and operational policies.
• Ensure cleaning activities comply with workplace health and safety requirements, chemical-handling procedures and applicable regulations.
• Maintain accurate records, including rosters, attendance records, inspection reports, stock records, incident reports and client communications.
• Identify opportunities to improve productivity, service quality, client retention and business growth.
• Report to the company director on operational performance, staffing matters, client feedback and business requirements.

Applicants must meet at least one of the following requirements:

• At least three years of relevant experience in the commercial or industrial cleaning industry, including experience supervising or managing cleaning staff and daily service operations; OR
• A qualification at NZQF Level 4 or above.

Skills and Attributes

• Sound knowledge of commercial cleaning methods, equipment, chemicals and quality standards.
• Demonstrated ability to supervise employees, prepare rosters and coordinate work across multiple sites.
• Strong organisational, time-management, leadership and problem-solving skills.
• Good written and verbal communication skills and the ability to work effectively with clients and employees from diverse backgrounds.
• Sound understanding of workplace health and safety requirements.
• Basic computer skills and the ability to maintain operational and administrative records.
• Ability to work independently, manage competing priorities and respond appropriately to operational issues.
• A full or restricted New Zealand driver licence, or the ability to obtain one, as regular travel between client sites may be required.

Availability

The successful candidate must be available to work in accordance with the operational requirements of the business. This may include early mornings, evenings, weekends or public holidays when reasonably required. The role provides a minimum of 30 hours and a maximum of 45 hours per week.

Applicants must have the legal right to work in New Zealand or be able to obtain an appropriate New Zealand work visa.