Senior Claims Specialist

JobSpace; Auckland; Hybrid; NZD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching & counselling

Life Leave

Job summary

QBE is seeking a Senior Claims Specialist in Auckland to deliver an exceptional claims experience. You will assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism.

You will proactively manage your own portfolio of financial lines and general liability claims, build trusted client relationships, and oversee litigation with our Legal Panel. The role emphasizes risk management and cost control, with mentoring for complex matters.

Qualifications

• Experience handling complex matters end-to-end in claims or related legal environments.
• Strong analytical thinking, negotiation and problem-solving abilities.
• Clear, confident communication with excellent organisation and stakeholder management.

Responsibilities

• Proactively manage your own portfolio of financial lines and general liability claims through to resolution.
• Build strong relationships with clients and stakeholders through clear communication and a values-led approach.
• Oversee the litigation process in collaboration with our Legal Panel.
• Identify opportunities to reduce claims costs and promote a strong risk management culture.
• Provide technical support and mentoring to Claims Specialists on complex matters.

Skills

Analytical Thinking

Case Management

Claims Administration

Negotiation

Risk Assessments

Education

Legal background or law degree

Job description

The Opportunity

• Permanent opportunity due to internal promotion
• Join a tight-knit team of professionals and thrive in a supportive, collaborative environment where people genuinely enjoy working together to get things done.
• A varied financial lines and general liability portfolio, suited to an experienced claims professional or legal professional with transferable expertise.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Senior Claims Specialist, you'll play a key role in delivering an exceptional claims experience. You'll assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism. Key responsibilities include:

• Proactively managing your own portfolio of financial lines and general liability claims through to resolution.
• Building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach.
• Overseeing the litigation process in collaboration with our Legal Panel.
• Identifying opportunities to reduce claims costs and minimise leakage, while promoting a strong risk management culture.
• Providing technical support and mentoring to Claims Specialists on complex matters.

About you

You'll bring experience managing complex matters, whether that's from within claims or a legal environment. For a legal professional, this could be a great opportunity to apply your expertise in a new context while gaining exposure to the insurance side of claims. You'll put customers first and will have:

• Experience managing complex matters end-to-end, ideally within claims management, liability, financial lines or a related legal environment.
• Strong analytical thinking, negotiation and practical problem-solving, with the ability to assess detail and make sound decisions.
• Clear, confident communication with strong organisation skills, including the ability to influence, manage conflict and build trusted relationships.
• A legal background, law degree or experience working with litigation, liability or disputed matters would be highly regarded.
• Insurance industry knowledge and exposure to end-to-end claims management is advantageous, but not essential for candidates bringing strong transferable legal experience.
• Experience across financial lines and/or general liability claims would be ideal, with support available to build further understanding of the insurance claims environment.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Awards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills: Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 06/09/2026 11:59 PM

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Auckland based, full-time, permanent position. Bring your claims or legal expertise to a varied liability and financial lines portfolio. Hybrid working arrangements, happy to talk flexible working.