Claims Outsourcing Support Specialist - House & Contents

Tower Insurance; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

22 days annual leave

Access to Tower products

Employee Assistance Programs

Flexible workplace at Fanshawe St

Job summary

Tower is seeking a Claims Outsourcing Support Specialist for the House & Contents team on a 12-month fixed-term contract in Auckland. You will review and approve claims, support WNS as a technical escalation point, and uphold Tower processes to ensure fair, well-documented outcomes for customers.

With 2+ years in insurance or financial services and experience in property or motor claims, you will help identify risks, drive improvements, and maintain strong organization and communication in a

Qualifications

• 2+ years' experience in the insurance or financial services industry.
• 2+ years' experience managing property and/or motor claims.
• Experience working in a high demand role.
• Experience identifying and implementing process improvements is highly desirable.
• Strong organisation and attention to detail, with the ability to manage priorities, meet deadlines and take ownership of your work.
• Collaborative and adaptable communicator who asks for support when needed.

Responsibilities

• Review and approve claims and payments within delegated authority, ensuring decisions are accurate, compliant and well documented.
• Provide technical and operational support to WNS, acting as an escalation point for complex claims or matters outside delegated authority.
• Identify and escalation risks or potential complaints, following the appropriate Tower processes to support fair customer outcomes.

Skills

Insurance claims

Property claims

Motor claims

Process improvements

Attention to detail

Communication skills

Job description

Claims Outsourcing Support Specialist - House & Contents

Bring your claims expertise to Tower! We’re looking for a Claims Outsourcing Support Specialist to join our House & Contents team on a 12-month fixed-term contract, supporting quality claims decisions and great outcomes for our customers.

As a proud Kiwi born and bred insurer, we pride ourselves on challenging the status quo and moving fast to make things happen. We’re here to create beautifully simple, rewarding experiences for our customers and communities, and we’re working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what’s right for our customers, especially in tough times, gives real purpose to our work.

Your day-to-day would look like:

• Review and approve claims and payments within delegated authority, ensuring decisions are accurate, compliant and well documented.
• Provide technical and operational support to WNS, acting as an escalation point for complex claims or matters outside delegated authority.
• Identify and escalation risks or potential complaints, following the appropriate Tower processes to support fair customer outcomes.

In your first 6-12 months, success will look like:

• Become a trusted technical support partner to WNS, providing clear, timely guidance that enables accurate and customer-focused claim outcomes.
• Strengthen quality and controls by consistently identifying risks, documentation gaps and potential complaints, with appropriate escalation and accurate record keeping.
• Drive continuous improvement by identifying recurring issues, sharing practical feedback and helping lift WNS capability and overall claims quality.

To thrive in this role, you’ll bring:

• A minimum of 2 years' experience in the insurance or financial services industry.
• A minimum of 2 years' experience managing property and/or motor claims.
• Experience working in a high demand role
• Experience identifying and implementing process improvements is highly desirable.
• Strong organisation and attention to detail, with the ability to manage priorities, meet deadlines and take ownership of your work.
• A collaborative and adaptable communicator who confidently asks for support when needed and is equally willing to help others.

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 22 days annual leave
• Access to Tower products
• Eligibility to access Employee Assistance Programs
• Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas