Christmas – Customer Assistant – Cafe - Castlepoint

Marks & Spencer Plc; Castlepoint; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the UK Café team is seeking a Customer Assistant for the busy M&S Café, where customers recharge with food and drink.

This hands-on, high-pressure role requires delivering warm, five-star service, making great food and drink recommendations, and using digital tools to take and fulfil orders quickly. Flexibility to work up to full-time hours in December is required.

Qualifications

• Deliver warm, five-star service to cafe customers.
• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards while handling orders.
• Work as part of a high-pressure, fast-paced team.

Responsibilities

• Deliver warm, five-star service to cafe customers.
• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards while handling orders.
• Work as part of a high-pressure, fast-paced team.

Job description

Cafe Customer Assistant,

All the details

Wednesday 9.00-15.00

Friday 9.00-15.00

Saturday 12.00-18.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas