Change Analyst

Watercare Services Limited; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Training and development

Life and income protection insurance

Parental leave

Employee discounts

Job summary

Watercare is seeking a Change Analyst to support change and training activities for the Donesafe project on a 6 month contract. You will work closely with the Change Lead and project team to prepare people for new processes and ensure a smooth transition.

The role focuses on change planning, stakeholder engagement, communications, and readiness activities, with hands-on delivery and ongoing tracking of actions and materials.

Qualifications

• Experience supporting change, transformation, technology implementation or business improvement projects.
• Strong stakeholder engagement and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong planning, coordination and organisational skills.
• Experience preparing communications, presentations, training materials or project documentation.
• Ability to gather information, identify themes and present findings clearly.

Responsibilities

• Support change and training activities for the Donesafe project.
• Assist with change impact and readiness assessments.
• Coordinate stakeholder engagement plans and workshops.
• Prepare communications, presentations and training materials.
• Maintain change plans, action registers and project documentation.
• Track change readiness and adoption metrics.

Skills

Change management

Stakeholder engagement

Communication skills

Planning & coordination

Training material development

Facilitation

Job description

He kōrero mō mātou | About Watercare

Ki te ora te wai, ka ora te whenua, ka ora te tangata When the water is healthy, the land and the people are healthy There's never been a better time to join Watercare. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, creating opportunities to work on transformative infrastructure, sustainability and digital projects that will shape Auckland's future. With more than $4 million invested every day, you'll be part of work that makes a lasting difference to our communities and environment.

He whakamārama mō te tūranga mahi | About the role

We have an exciting opportunity for a Change Analyst to support the delivery of change and training activities across the Donesafe project on a 6 month contract. Working closely with the Donesafe Change Lead, project team and stakeholders across Watercare, you’ll help prepare our people for the introduction of Donesafe and support them as they transition to new processes and ways of working. This is a hands‑on role where you’ll support change planning, stakeholder engagement, communications, training and readiness activities. You’ll also help gather feedback, track actions and ensure change materials and project information remain accurate and up to date.

• Support the Donesafe Change Lead with change and training activities
• Assist with change impact and readiness assessments
• Help identify impacted teams, roles, processes and ways of working
• Support the development and delivery of stakeholder engagement plans
• Coordinate workshops, meetings and engagement sessions
• Prepare clear and practical communications, presentations and supporting materials
• Assist with the development and coordination of training resources and activities
• Maintain stakeholder lists, change plans, action registers and project documentation
• Gather and analyse stakeholder feedback to identify themes, concerns and areas requiring additional support
• Track change readiness, training completion, adoption and other change measuresSupport leaders and people managers with information and resources to help their teams through the change
• Work with the wider project team to ensure change activities align with key project milestones
• Provide wider support to Watercare’s change capability where required

Ngā pūkenga e rapu nei mātou | About you

You’ll be organised, approachable and comfortable working with people across different areas of the business. You’ll have strong attention to detail and be able to turn complex project information into clear, practical communications and resources.

You will bring:

• Experience supporting change, transformation, technology implementation or business improvement projects
• Strong stakeholder engagement and relationship‑building skills
• Excellent written and verbal communication skills
• Strong planning, coordination and organisational skills
• Experience preparing communications, presentations, training materials or project documentation
• The ability to gather information, identify themes and present findings clearly
• Confidence facilitating meetings, workshops or engagement sessions
• Strong attention to detail and the ability to maintain accurate project information
• The ability to manage competing priorities in a changing project environment
• A collaborative, proactive and practical approach
• Experience with health and safety systems, learning and development, or digital change would be advantageous
• A change management qualification or familiarity with recognised change methodologies would also be beneficial

Ngā hua mōu | What's in it for you

We offer a competitive salary and staff benefits package including:

• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers