Casual Banking Customer Service Specialist

Westpac New Zealand Ltd; Thames; On-site; NZD 30,000 - 36,000; Part time

Job summary

Westpac New Zealand Ltd is seeking a Customer Service Representative (Casual) to support Thames, Whitianga, and Waihi branches as needed. You will be the first friendly face or voice customers meet, helping them navigate online banking, card disputes, and regulatory requirements with confidence.

You’ll bring a customer-focused mindset, comfort with digital tools, and the ability to juggle multiple priorities while staying calm and solutions‑oriented.

Qualifications

• Strong background in customer service or administration.
• Confidence using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or the willingness to learn).
• A natural talent for problem-solving and adapting quickly to changing customer needs
• A growth mindset and desire to build a long-term career.

Responsibilities

• Help customers with online banking processes and access.
• Assist with card disputes and regulatory guidance where needed.
• Guide customers to use digital tools and self-service options.
• Provide a calm, friendly service experience and resolve issues on the spot.

Skills

Customer service

Digital tools

Problem-solving

Regulatory awareness

Multi-tasking

Growth mindset

Job description

Westpac New Zealand Ltd is seeking a Customer Service Representative (Casual) to support Thames, Whitianga, and Waihi branches as needed. You will be the first friendly face or voice customers meet, helping them navigate online banking, card disputes, and regulatory requirements with confidence.

You’ll bring a customer-focused mindset, comfort with digital tools, and the ability to juggle multiple priorities while staying calm and solutions‑oriented.