Casual Banking Customer Advocate — Solve & Support

Westpac New Zealand; Thames; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Career development

Casual on-call hours

Job summary

Westpac New Zealand is seeking a casual Customer Service Representative to support Thames, Whitianga, and Waihi branches as required. You’ll be the friendly face customers meet, helping with daily banking needs and guiding them to digital tools.

No two days are the same; you’ll handle in-branch and over-the-phone inquiries, resolve card issues, and explain regulatory requirements with empathy and clarity. Join a team that values service, community, and a future with Westpac.

Qualifications

• Experience in customer service or administration is preferred.
• Comfort with using digital tools and guiding customers through them.
• Ability to multitask while staying calm and customer-focused.
• Interest in financial services and compliance is a plus.

Responsibilities

• Assist customers at Thames, Whitianga, and Waihi branches as needed.
• Resolve customer inquiries and guide online banking usage.
• Handle card disputes and regulatory questions with care.
• Provide friendly, helpful, and professional service.

Skills

Customer service

Communication

Problem solving

Digital tools

Regulatory awareness

Empathy

Job description

Westpac New Zealand is seeking a casual Customer Service Representative to support Thames, Whitianga, and Waihi branches as required. You’ll be the friendly face customers meet, helping with daily banking needs and guiding them to digital tools.

No two days are the same; you’ll handle in-branch and over-the-phone inquiries, resolve card issues, and explain regulatory requirements with empathy and clarity. Join a team that values service, community, and a future with Westpac.