Casual Banking Customer Care Specialist

Westpac New Zealand Limited; Coromandel; On-site; NZD 30,000 - 41,000; Part time

Job summary

Westpac New Zealand Limited in Coromandel is seeking a casual Customer Service Representative to support Thames, Whitianga, and Waihi branches when required.

You’ll be the friendly face or voice for customers, guiding them through online banking, resolving issues, and explaining regulatory requirements. If you love helping people and solving problems, this on-call role offers flexible hours and a chance to build a long-term career with Westpac.

Qualifications

• Background in customer service or administration, with a genuine love for helping people.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm, solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Growth mindset and desire to build a long-term career.

Responsibilities

• Help customers with online banking access and digital tools.
• Assist with card disputes and explain regulatory requirements.
• Provide calm, friendly service at branches and on-call to support customers.

Skills

Customer service

Digital tools

Multitasking

Financial services knowledge

Job description

Westpac New Zealand Limited in Coromandel is seeking a casual Customer Service Representative to support Thames, Whitianga, and Waihi branches when required.

You’ll be the friendly face or voice for customers, guiding them through online banking, resolving issues, and explaining regulatory requirements. If you love helping people and solving problems, this on-call role offers flexible hours and a chance to build a long-term career with Westpac.