Car Rental Sales Pro — Customer Service Champion

BVJV Limited; Napier; On-site; NZD 30,000 - 48,000; Full time

Benefits offered by this job

Company uniform provided

Employee discounts

Travel benefits

Staff referral bonus

Job summary

Europcar Napier is seeking a Sales & Customer Service Officer to greet customers, rent vehicles, and upsell add-ons in a fast-paced environment. You will process bookings accurately and maintain a high standard of service for every guest.

You will work with a supportive team, meet sales targets, and enjoy staff discounts, training, and an international network that offers travel benefits across AU/NZ and globally.

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Confident using computer systems and technology.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Retail experience

Tools

CRM software

Job description

Europcar Napier is seeking a Sales & Customer Service Officer to greet customers, rent vehicles, and upsell add-ons in a fast-paced environment. You will process bookings accurately and maintain a high standard of service for every guest.

You will work with a supportive team, meet sales targets, and enjoy staff discounts, training, and an international network that offers travel benefits across AU/NZ and globally.