Cafe & Operations Manager

Viv's Kitchen; Manawatū-Whanganui; On-site; NZD 90,000 - 110,000; Full time

Job summary

Viv's Kitchen in Sanson, Manawatu invites an experienced Cafe & Operations Manager to take genuine ownership of day-to-day operations, lead our people, protect the customer experience and ensure the business runs smoothly, consistently and professionally. This hands-on role requires initiative, sound judgement and accountability.

You will manage recruitment, rostering, Front-of-House and Kitchen support, uphold high standards, maintain food safety and drive KPIs while safeguarding Viv's

Qualifications

• Strong leadership and people-management skills.
• Operational excellence in a busy hospitality environment.
• Proven ability to recruit, onboard and develop a team.
• Focus on customer experience and brand standards.

Responsibilities

• Lead, support and develop the team to create a high-performing workplace.
• Manage recruitment, induction, rostering and day-to-day employment matters.
• Lead Front-of-House and support Kitchen when needed.
• Protect and improve the customer experience and brand promise.
• Maintain high standards of presentation, cleanliness, service and efficiency.
• Manage stock levels, ordering and supplier relationships.
• Ensure food safety systems, records and audits are maintained.
• Set and monitor practical KPIs to improve performance.

Job description

WE'RE LOOKING FOR A LEADER LIKE NO OTHER

LOCACATION; SANSON, MANAWATU

SALARY: $100,000 PER ANNUM

HOURS: FULL TIME, IDEALLY WEDNESDAY TO SUNDAY

Viv's Kitchen isn't an ordinary cafe, and this isn't an ordinary Cafe Manager role.

We're looking for an experienced, capable and hands-on Cafe & Operations Manager who can take genuine ownership of our day-to-day operation, leading our people, protecting the customer experience and ensuring the business runs smoothly, consistently and professionally.

For the right person, this is an opportunity to make a real impact.

You'll have the trust and responsibility to lead the operation while protecting the character, standards and personality that have made Viv's Kitchen "The Cafe Like No Other".

THE OPPORTUNITY

This role is more than running shifts or supervising a cafe.

We're looking for someone who can increasingly become the Custodian of the day-to-day Viv's experience.

That means creating an environment where people know what is expected of them, customers receive consistently excellent service, operational standards are maintained and issues are dealt with before they become problems.

You'll work closely with the owners, but you'll also be expected to bring initiative, judgement and accountability to the role.

We want someone who sees what needs doing and gets it done.

WHAT YOU'LL OWN

You'll take responsibility for the effective day-to-day operation of Viv's Kitchen, including:

Leading, supporting and developing the team to create a positive, accountable and high-performing workplace.

Managing recruitment, induction, rostering and day-to-day employment and people matters.

Leading Front-of-House operations and being prepared to work alongside and support both Front-of-House and the Kitchen when required.

Protecting and continually improving the customer experience and the Viv' Kitchen brand promise.

Maintaining consistently high standards of presentation, cleanliness, service and operational efficiency.

Managing stock levels, ordering and supplier relationships.

Ensuring food safety systems, records, audits and compliance requirements are maintained to a high standard.

Establishing, implementing and monitoring practical KPIs that create accountability and improve performance.

Managing labour, stock and operational costs responsibly, with an eye on both quality and commercial performance.

Identifying operational problems and implementing practical solutions.

Bring a strong Eye for Detail- noticing the small things that make the difference between an average cafe and an exceptional one.

Above all, you'll take ownership

We don't expect you to do everything yourself. We do expect you to create an environment where the right things get done, the team understands the standards and people are accountable for delivering them.

WHO WE'RE LOOKING FOR

You'll be a confident operational leader who is comfortable working in a busy, customer-focused environment.

You'll be:

ADAPTABLE. PERSONABLE. APPROACHABLE. HANDS-ON. ACCOUNTABLE.

You'll know how to lead people without needing to dominate them. You'll be able to set clear expectations, have the conversations that need to be had and build a team that takes pride in what it does.

You'll have good judgement, strong organisational skills and an instinct for customer service.

Previous cafe, hospitality or food service management experience would certainly be valuable, but we're also interested in hearing from exceptional operational leaders from other Fast-Paced, Customer-Focused Environments whose skills could translate successfully into Viv's Kitchen.

For us, leadership ability, attitude, adaptability and accountability matter.

THE PRACTICAL STUFF

Hospitality operates when customers want to visit and weekends are an important part of our business.

We're therefore looking for someone who is ideally comfortable making Wednesday through Sunday their normal working week.

We recognise what we're asking.

That's one of the reasons we've positioned the role at $100,000 per annum. The remuneration reflects the responsibility and operational ownership of the position, as well as the commitment in making weekends part of your normal working week.

WHY VIV'S

Viv's Kitchen has built its reputation by being different.

We're proud to be "The Cafe Like No Other" and we want the next person who leads our operation to understand that this is more than a slogan.

It's a promise.

A promise about how customers are treated, how the cafe looks and feels, how our people behave, the standards we maintain and the experience people have when they walk through our doors.

We're looking for someone who wants to take responsibility for protecting that promise, while helping us make the operation even stronger.

If you're looking for a role where you simply follow someone else's checklist, this probably isn't it.

But if you're a capable leader who enjoys taking ownership, developing people, solving problems, improving systems and creating a great customer experience, we'd like to hear from you.

VIV'S KITCHEN-THE CAFE LIKE NO OTHER.

Are you the leader like no other we're looking for?