Cafe Operations Lead: Customer Experience & Barista Team

Foodstuffs NZ; Christchurch; Hybrid; NZD 50,000 - 60,000; Full time

Job summary

Halswell New World’s Café in Christchurch is seeking a hands-on cafe leader to manage and develop daily operations, staff, and guest experiences. You will drive a warm, welcoming atmosphere and coach the team to deliver smiles with every interaction.

Responsibilities include planning, organising and leading cafe operations, training staff, and maintaining high coffee standards during busy periods while building a culture of service and innovation. Weekend shifts are included.

Qualifications

• Plan, organise, lead and control cafe operations.
• Deliver excellent customer service and share product knowledge.
• Assist regulars and provide a memorable experience.
• Show initiative with coffee preparation and quality during busy periods.
• Develop a culture that promotes service and innovation.

Responsibilities

• Lead cafe team and manage daily operations.
• Train staff and maintain product knowledge.
• Provide welcoming, friendly service to customers.
• Ensure quality coffee and great guest experience.
• Handle weekend shifts and maintain roster.

Skills

Leadership skills

Organisational skills

Customer service

Quality coffee

Teamwork

Work under pressure

Positive attitude

Well presented

People skills

Culture development

Inspires by example

Passion for the industry

Job description

Halswell New World’s Café in Christchurch is seeking a hands-on cafe leader to manage and develop daily operations, staff, and guest experiences. You will drive a warm, welcoming atmosphere and coach the team to deliver smiles with every interaction.

Responsibilities include planning, organising and leading cafe operations, training staff, and maintaining high coffee standards during busy periods while building a culture of service and innovation. Weekend shifts are included.