Cafe Manager - Operations and Team Leadership

JobSpace; Wellington; On-site; NZD 65,000 - 90,000; Full time

Job summary

Aye Empanadas in Oriental Bay is seeking an experienced Café Manager to oversee daily operations, ensure top service, and support staff performance in a busy hospitality setting. You will manage rosters, assist with recruitment, monitor stock, and coordinate with the kitchen production team to maintain quality and safety standards.

Flexibility to work across shifts, including weekends and holidays, is essential to drive guest satisfaction and business growth.

Qualifications

• Minimum 2 years of café or hospitality management experience.
• Strong leadership and communication skills.
• Ability to delegate, motivate and develop team members.
• Experience managing daily hospitality operations.
• Knowledge of stock management and workplace compliance.
• Understanding of food safety and health & safety requirements.
• Barista and front-of-house experience to assist operational coverage when necessary.

Responsibilities

• Managing and supervising daily café operations
• Deliver consistently excellent customer service and food and beverage experience
• Monitor staff performance and assist with staff related matters
• Organising staff rosters and assisting with recruitment process
• Maintaining high customer service standards and customer satisfaction
• Monitoring stock control and ordering supplies as required
• Managing cash handling procedures and operational reporting
• Ensuring compliance with food safety, hygiene, and health & safety regulations
• Assisting with menu development and seasonal specials
• Help and maintain consistent food and beverage quality
• Complete general café and administrative duties as required including cleaning where necessary
• Coordinating café operations with the production kitchen/factory
• Supporting business growth initiatives and operational improvements

Skills

Leadership

Communication

Staff development

Operations management

Stock management

Food safety knowledge

Front-of-house coverage

Job description

Cafe Manager - Operations and Team Leadership

Aye Empanadas, Oriental Bay is seeking an experienced café manager responsible for overseeing the daily operations of the café, ensuring high customer service standards, supporting staff performance, and maintaining smooth operational workflow within a busy hospitality environment.

Flexibility is essential, as the industry operates 24/7 throughout the year, including weekends, public holidays, and school holidays, in line with business needs.

Key Responsibilities

• Managing and supervising daily café operations
• Deliver consistently excellent customer service and food and beverage experience
• Monitor staff performance and assist with staff related matters
• Organising staff rosters and assisting with recruitment process
• Maintaining high customer service standards and customer satisfaction
• Monitoring stock control and ordering supplies as required
• Managing cash handling procedures and operational reporting
• Ensuring compliance with food safety, hygiene, and health & safety regulations
• Assisting with menu development and seasonal specials
• Help and maintain consistent food and beverage quality
• Complete general café and administrative duties as required including cleaning where necessary
• Coordinating café operations with the production kitchen/factory
• Supporting business growth initiatives and operational improvements

Requirements

• Minimum 2 years of relevant café or hospitality management experience
• Strong leadership and communication skills
• Ability to delegate, motivate and develop team members
• Experience managing daily hospitality operations
• Knowledge of stock management and workplace compliance
• Understanding of food safety and health & safety requirements
• Barista and front-of-house experience required to assist operational coverage when necessary