Cafe Manager

WhatJobs?; Rotorua; On-site; NZD 39,000 - 47,000; Full time

Job summary

Pantry d’Or Boutique Bakery in Rotorua is seeking a capable Café Manager to organise and oversee the café's day-to-day operations, lead and support the team, manage stock and service standards, and deliver an excellent customer experience.

This permanent, full-time role offers $25-$30 per hour with a minimum of 30 hours per week, and requires a hands-on, practical approach alongside hospitality or management qualifications or proven cafe management experience.

Qualifications

• At least three years of hospitality experience, including two years in cafe/restaurant management.
• Experience supporting staff in busy hospitality environments.
• Knowledge of rostering, stock control, ordering, cost awareness and service standards.
• Experience in budgeting, pricing and stock purchasing for a cafe/restaurant.
• Strong organisational, communication and customer-service skills.
• Understanding of food safety and workplace health and safety.

Responsibilities

• Organise and oversee day-to-day café operations, staffing and service.
• Plan rosters to support efficient service.
• Train, supervise and support café and service staff.
• Monitor staff performance and ensure procedures are followed.
• Coordinate purchasing, pricing and budget within approved limits.
• Monitor stock levels, place orders and manage stock rotation.
• Maintain stock, sales and financial records.
• Ensure food safety, health and safety compliance.
• Engage with customers and resolve service concerns.
• Collaborate with kitchen and bakery teams on menus and demand.
• Assist with reservations and front-of-house service when needed.
• Help implement procedures for efficient operations and reputation.

Skills

Hospitality experience

Café/restaurant management

Staff rostering

Stock control

Budgeting & pricing

Customer service

Organisational skills

Food safety awareness

Education

Hospitality management qualification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Pantry d’Or Boutique Bakery in Rotorua is seeking a capable Café Manager to organise and oversee daily café operations, lead and support the team, manage stock and service standards, and deliver an excellent customer experience. This is a permanent, full-time position paying $25-$30 per hour. The successful applicant will bring a relevant hospitality or management qualification or relevant café or restaurant management experience, together with strong organisational skills and a practical, hands-on approach.

About Pantry d’Or

Sulphur City Bakery Limited, trading as Pantry d’Or Boutique Bakery, operates a bakery café in Rotorua. With an increase in seatings and in-house demand, we are seeking a capable and hands‑on Café Manager to organise and oversee the café’s day-to-day operations and help us maintain high standards of service, food presentation and customer experience. The successful applicant will also take charge of our front‑of‑house operations.

• Number of positions: One
• Employment type: Permanent, full-time
• Pay: $25.00-$30.00 per hour, depending on relevant experience and capability
• Minimum guaranteed hours: 30 hours per week
• The position will involve rostered work between 5.00 am and 4.00 pm, Monday to Sunday, and may require availability on public holidays.

Key responsibilities

• Organise and oversee the café’s day-to-day operations, staffing and customer service.
• Plan and coordinate staff rosters to support efficient service.
• Select, train, supervise and support café and service staff.
• Monitor staff performance and ensure workplace procedures are followed.
• Coordinate purchasing and pricing within the approved operating budget.
• Monitor stock levels, place orders and manage stock rotation and wastage.
• Maintain appropriate stock, sales and financial transaction records.
• Monitor the quality and presentation of food and beverages.
• Ensure the café, dining and service areas are clean, functional and compliant with food safety, health and safety, and other applicable requirements.
• Engage with customers, monitor customer satisfaction and resolve service concerns professionally.
• Work with the kitchen and bakery teams to coordinate menus, product availability and customer demand.
• Assist with reservations, customer orders and front‑of‑house service when operationally required.
• Help implement procedures that support efficient operations, customer satisfaction and the reputation of the business.

About you

To be considered, you will need:

• at least three years of hospitality experience, including a minimum of two years of relevant café or restaurant management experience;
• demonstrated experience supporting staff in a busy hospitality environment;
• practical knowledge of staff rostering, stock control, ordering, cost awareness and service standards;
• demonstrated experience in restaurant or café budgeting, pricing and stock purchasing;
• good organisational, communication and customer-service skills;
• the ability to handle customer concerns calmly and professionally;
• an understanding of food safety, cleanliness and workplace health and safety requirements; and
• a reliable, professional and hands‑on approach to work.

Applicants should submit a current CV and a brief cover letter outlining their relevant experience, qualifications and current New Zealand citizenship, residence or visa status.