Business System Analyst

Suncorp; Auckland; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Extensive onboarding and training

Exposure to transformation projects

Career growth opportunities

Job summary

Suncorp New Zealand is seeking a Business System Analyst within our Consumer Operations team to support and enhance core platforms, enabling digitisation and transformation initiatives.

You’ll partner with brokers, advisers and internal teams to resolve issues, drive testing, and ensure readiness for deployments.

This role offers a visible, collaborative environment with opportunities to develop expertise in business systems and customer-focused digital improvements across NZ.

Qualifications

• Experience in insurance or financial services environment.
• Strong communication and stakeholder management.
• Analytical mindset with problem-solving skills.

Responsibilities

• Provide first-line support for business platform queries and issues.
• Investigate system issues and coordinate testing with tech teams.
• Manage user access and onboarding for brokers and advisers.
• Support system deployments and UAT readiness.
• Build relationships with brokers, advisers and internal teams.
• Deliver training and onboarding support.
• Identify recurring issues and improvement opportunities.
• Contribute to digitisation and transformation initiatives.

Skills

Insurance knowledge

Stakeholder management

Analytical problem-solving

System testing

Training and onboarding

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Suncorp New Zealand, we're investing in smarter, more connected digital experiences for our people, brokers and customers. As a Business System Analyst within our Consumer Operations team, you'll play a key role in supporting and enhancing the platforms that underpin our business, helping drive the digitisation and transformation initiatives shaping the future of insurance.

This is an exciting opportunity to join a highly visible team that works across the business to improve system performance, user experience and operational efficiency. You'll partner with brokers, advisers, internal stakeholders and technology teams to solve problems, support change initiatives and help deliver better outcomes for our customers and partners.

What You'll Be Doing

As a Business System Analyst, you'll support the ongoing success of our business platforms while contributing to major transformation and continuous improvement initiatives.

You’ll

• Provide first-line support for business platform queries and issues, ensuring timely and effective resolution.
• Investigate system issues, coordinate testing activities and work alongside technology teams to identify root causes and solutions.
• Manage user access and onboarding for brokers, advisers and internal stakeholders.
• Support system deployments, user acceptance testing and business readiness activities.
• Build strong relationships with brokers, advisers and internal teams, acting as a trusted point of contact for system support and guidance.
• Deliver training and onboarding support to help users get the most from our platforms.
• Identify recurring issues and opportunities to improve system functionality, processes and user experiences.
• Contribute to the ongoing digitisation and transformation of Suncorp New Zealand's Consumer business.

What You'll Bring

We're looking for someone who combines strong relationship-building skills with a genuine interest in systems, problem-solving and continuous improvement.

You’ll Ideally Have

• Experience within insurance, financial services or a customer-focused corporate environment.
• Knowledge of insurance products, systems and terminology, or a strong willingness to learn.
• Excellent communication and stakeholder management skills, with the ability to build trusted relationships across a wide range of audiences.
• Strong analytical and problem-solving capabilities.
• Experience investigating issues, supporting system testing or working with business platforms.
• The ability to balance technical conversations with a customer-focused approach.
• A proactive mindset and a passion for improving processes and user experiences.

Whether you're an early-career professional looking to build your corporate career or someone with existing insurance experience, this role offers an excellent opportunity to develop your expertise in business systems, stakeholder engagement and digital transformation.

Why join us?

At Suncorp New Zealand, you'll be part of a collaborative team playing an important role in helping the business evolve and modernise how we work.

We Offer

• Flexible and hybrid ways of working, with a 3-days-in-office, 2-days-from-home model.
• Extensive onboarding and training to support your success.
• Exposure to business transformation, system enhancements and digital initiatives.
• Opportunities to broaden your expertise across insurance operations, business systems and stakeholder engagement.
• A supportive team environment committed to learning, development and career growth.

At Suncorp, we believe our best work comes from diverse perspectives and experiences. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.