Business Sales Agent

Vodafone New Zealand Limited; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Southern Cross health insurance

Lifestyle leave

Discounts on One NZ products

Recognition programs

Job summary

Vodafone New Zealand Limited in Auckland is seeking a Customer Champion Consultant within our Small Business Sales Team. You will support local small business customers with expert advice and tailored solutions, combining sales outcomes with exceptional service across phone and messaging channels.

This hybrid role is based in Wynyard Quarter and focuses on campaign-driven joins and leaves, driving growth while delivering outstanding customer experiences.

Qualifications

• Relevant experience in Sales and Customer Service with a sales-driven approach and a customer-first mindset.

Responsibilities

• Manage One New Zealand's unmanaged business customer base, delivering exceptional service through outbound calling and campaign execution.
• Improve product sales through cross-selling into new products, achieved through high presentation rates.
• Serve our customers through exceptional experiences, solving issues seamlessly and meeting their business needs so they remain a valued customer of One NZ.
• Extend the customer lifetime value through upgrades of devices and accessories.
• Work as part of a critical team with strong communication and the ability to execute against marketing activity.

Skills

Sales experience

Customer service

Communication skills

Active listening

Digital platforms proficiency

Job description

Select how often (in days) to receive an alert:

As a Customer Champion Consultant in our Small Business Sales Team, you’ll play an essential role in helpinglocal small business customersstay connected—offering expert advice and tailored solutions that make a real difference to their operations and growth.

This is a hybrid role, based in our new support office in the Wynyard Quarter in Auckland City, where you’ll support customers through our inbound and outbound phone and messaging channels, with a focus on Join and Leave intents for Mobile and Broadband campaigns. You’ll be the trusted advisor our small business customers rely on, delivering exceptional experiences while driving strong sales outcomes.

Join our awesome frontline contact centre whānau at One NZ, where your passion for people, problem-solving, and supporting the business community will shine every day.

Ko tō mahi – what you’ll do

• Manage One New Zealand's unmanaged business customer base, delivering exceptional service through outbound calling and campaign execution.
• Improve product sales through cross-selling into new products, achieved through high presentation rates.
• Serve our customers through exceptional experiences, solving issues seamlessly and meeting their business needs so they remain a valued customer of One New Zealand.
• Extend the customer lifetime value through upgrades of devices and accessories.
• Work as part of a critical team with strong communication and the ability to execute against marketing activity.

Na tōu rourou - what you’ll bring

• Relevant experience in Sales and Customer Service, with a sales-driven approach and a customer-first mindset that balances commercial outcomes with exceptional service.
• Excellent communication and active listening skills, with the ability to engage effectively, understand customer needs, and build strong rapport.
• Confidence using digital platforms and systems, with the ability to quickly adapt to new tools and technologies
• Demonstrates strong business acumen.
• Resilient and adaptable, with the ability to respond effectively to changing customer needs and dynamic environments
• Ability to manage multiple customer interactions across platforms, maintaining focus, accuracy, and responsiveness in a dynamic environment.
• Uncapped commission structure with significant earning potential above your base salary
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping builda better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Business Sales teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.