Retail Agent (Whangarei)

Vodafone New Zealand Limited; Whangarei; On-site; NZD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Lifestyle leave

Employee discounts

Recognition programs

Job summary

One NZ in Whangarei is seeking a Customer Champion Representative to drive sales and deliver exceptional customer experience in-store. You’ll guide customers from discovery to close, offering suitable technology and services across consumer and business segments.

The role involves hands-on support, product knowledge, and meeting sales targets in a dynamic retail environment. The position is full-time (40 hours/week) in our Whangarei store, with rostered shifts including evenings and weekends.

Qualifications

• Customer-obsessed mindset with excellent communication skills.
• Proven sales achievement with a track record of meeting/exceeding targets.
• Confident in consultative selling and solution-based approaches.
• Resilient and able to handle objections positively.
• Experience in telecommunications, technology, or retail sales.
• Understands both consumer and business customer needs.
• Comfort with rotating shifts including evenings/weekends.
• Motivated to stay current with technology and learn.
• Commercial mindset with opportunities to grow.
• Uncapped commission structure with potential above base salary.
• Comprehensive sales training and coaching from industry experts.
• Career progression into business sales or management.
• Health insurance coverage for you and your family.
• Lifestyle leave options to purchase extra leave.
• Discounts on One NZ products and services.
• Recognition programs for sales achievement.

Responsibilities

• Deliver a high standard of customer experience while maximizing sales opportunities.
• Achieve and exceed sales targets across consumer and business product lines.
• Identify customer opportunities and present offerings for both business and consumer customers.
• Proactively engage customers using questioning to uncover needs and build value.
• Diagnose customer requirements and match with One NZ products and services.
• Provide hands-on technical support for device setup and data transfer.
• Stay current with product knowledge, competitive offerings, and sales techniques.
• Ensure accurate sales orders and set expectations for service activation and billing.

Skills

Customer focus

Sales ability

Communication

Consultative selling

Tech affinity

Retail experience

Job description

As a Customer Champion Representative at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand

We have 1x Full-time position (40 hours/week) available at our Whangarei store in the Northland region. Applicants must be available for rostered shifts any day from Monday to Sunday .

You will be respon sible for e nsuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

Ko tō mahi – what you’ll do

In this role you will also:

• Deliver a high standard of customer experience while maximizing sales opportunities in every interaction
• Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services
• Identify customer opportunities and confidently present our product offerings for both business and consumer customers
• Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions
• Actively diagnose customer requirements and match them with appropriate One NZ products and services
• Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features
• Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions
• Ensure accurate sales orders and set proper customer expectations for service activation and billing

Na tōu rourou - what you’ll bring

• Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
• Customer obsession with excellent communication and interpersonal skills
• Proven sales achievement with a track record of meeting or exceeding targets
• Confidence in consultative selling with experience in solution-based sales approaches
• Resilience and the ability to handle objections positively
• Previous experience in telecommunications, technology, or retail sales environments
• Understanding of both consumer and business customer needs
• Comfort working rotational shifts including evenings and weekends
• Motivation to stay current with technology and pursue informal learning to deepen your knowledge
• Commercial mindset with the ability to identify and capitalize on opportunities
• Uncapped commission structure with significant earning potential above your base salary
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping builda better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Retail teams, you ’ re not just part of the journey - you ’ re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.