Business Analyst, Kapua

Aviation; Wellington; On-site; NZD 99,000 - 121,000; Full time

Benefits offered by this job

Matching KiwiSaver contributions up to

4%

Vision assistance

Employee Assistance Programme

Job summary

The Civil Aviation Authority (CAA) is seeking a Business Analyst to join our Digital Analysis and Architecture team in Wellington for a 12-month fixed-term opportunity. You will support Kapua, our aviation regulatory management platform, by analysing requirements, mapping processes and driving continuous improvement.

Collaborating with stakeholders, vendors and technical teams, you will translate business needs into practical solutions, deliver upgrade planning, feasibility studies, and

Qualifications

• Experience analysing business processes and identifying improvement opportunities.
• Strong requirements gathering, documentation, and business analysis skills.
• Ability to facilitate workshops and engage diverse stakeholder groups.
• Experience developing business cases, options analyses and recommendations.
• Excellent written communication and stakeholder relationship skills.

Responsibilities

• Analyse business processes and identify opportunities for improvement.
• Facilitate workshops and discussions to understand business needs.
• Gather, document, and manage business requirements for change initiatives.
• Assess the impact of software upgrades, configuration changes and new functionality on business processes and operations.
• Develop process maps, models and other business analysis artefacts.
• Assess options and undertake feasibility analysis to support decision making.
• Prepare and contribute to business cases and recommendations.
• Conduct cost-benefit, impact, and risk assessments.
• Collaborate with stakeholders to design practical and effective solutions.
• Translate complex information into clear and actionable insights.
• Support the successful delivery of digital and business improvement initiatives.

Skills

Business analysis

Requirements gathering

Workshop facilitation

Stakeholder engagement

Cost-benefit analysis

Documentation

Education

Formal qualifications in business analysis

Tools

Kapua

EMPIC

Job description

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At the Civil Aviation Authority, we don’t just keep New Zealand’s skies safe and secure, we help shape the future of aviation.

• Drive digital improvements across a complex organisation
• Influence decisions through insight, analysis and collaboration
• Join a team delivering meaningful change for New Zealand

About the Role

As a Business Analyst within our Digital Analysis and Architecture team, you will play a key role in supporting and enhancing Kapua, the Civil Aviation Authority's aviation regulatory management platform (EMPIC). Working closely with business stakeholders, subject matter experts, vendors, and technical teams, you will help ensure Kapua continues to meet organisational needs through ongoing enhancements, software upgrades, process improvements, and optimisation initiatives.

You will analyse business requirements, assess opportunities for improvement, support upgrade planning and delivery, and help translate operational needs into practical system solutions. This is a 12-month fixed-term opportunity supporting a significant programme of platform enhancement and continuous improvement.

Key Responsibilities

• Analyse business processes and identify opportunities for improvement.
• Facilitate workshops and discussions to understand business needs.
• Gather, document, and manage business requirements for change initiatives.
• Assess the impact of software upgrades, configuration changes, and new functionality on business processes and operations.
• Develop process maps, models, and other business analysis artefacts.
• Assess options and undertake feasibility analysis to support decision making.
• Prepare and contribute to business cases and recommendations.
• Conduct cost-benefit, impact, and risk assessments.
• Collaborate with stakeholders to design practical and effective solutions.
• Translate complex information into clear and actionable insights.
• Support the successful delivery of digital and business improvement initiatives.

The salary band for this role is $98,689 - $120,941. Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

You'll be an experienced business analyst who enjoys solving problems, improving ways of working, and working closely with stakeholders to achieve positive outcomes. You'll combine strong analytical capability with excellent communication skills and the ability to build trusted relationships across a diverse organisation.

To succeed in this role you'll demonstrate:

• Experience analysing business processes and identifying improvement opportunities.
• Strong requirements gathering, documentation, and business analysis skills.
• The ability to facilitate workshops and engage diverse stakeholder groups.
• Experience developing business cases, options analyses, and recommendations.
• Strong analytical and problem-solving capability.
• Excellent written communication skills and the ability to produce clear documentation.
• The ability to build productive working relationships across all levels of an organisation.
• Confidence working with both technical and non-technical stakeholders.
• Sound judgement and the ability to balance competing priorities.
• Relevant business analysis experience, with formal qualifications or certifications viewed favourably.

About Us

The Civil Aviation Authority (CAA) is New Zealand’s aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand’s international reputation.

A safe and secure aviation system – so people are safe, and feel safe when they fly.

Our values - Professionalism, Respect, Integrity, Transparency, and Collaboration - guide everything we do. We’re committed to fostering a diverse, inclusive, and supportive environment where everyone feels respected, safe, and valued. Our people are central to our success.

Why Join Us?

• Matching KiwiSaver contributions up to 4%
• Vision assistance
• Employee Assistance Programme