Broker Associate / Admin Superstar

Gallagher AJG; Christchurch; On-site; NZD 45,000 - 65,000; Full time

Job summary

Gallagher AJG in Christchurch, South Island, is seeking an administrative superstar to join our team as a Broker Associate. You will provide essential support to brokers, handle client account queries, coverage and policy inquiries, and ensure smooth policy administration in a fast-paced environment.

Ideal candidates will be highly organized, with excellent communication skills, a proactive mindset, and the ability to build enduring relationships with clients and colleagues.

Qualifications

• Experience in administrative or customer service roles.
• Insurance experience is an advantage but not required.
• Able to build and maintain client and team relationships.
• Strong organisational skills and attention to detail.
• Ability to adapt quickly in a fast-paced environment.
• Training and study support available to obtain NZQA Level 5 Financial Services qualification.

Responsibilities

• Resolve client queries (account, cover, policy amendments).
• Assist Broker with administration to meet client requirements and renewals.
• Process alterations, endorsements, new policies and finance agreements.
• Provide support to clients when Broker is unavailable.
• Prepare and dispatch renewal letters after broker consultation.
• Assist with collection of premiums within required timeframe.
• Prepare underwriter submissions and client reports for new business.

Skills

Attention to detail

Communication skills

Relationship building

Highly organised

Adaptable

Resilient

Education

NZQA Level 5 Financial Services

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Gallagher AJG – Christchurch, South Island

Ready to take the next step towards a thriving career in the insurance industry?

We are currently looking for an administrative superstar to join our team as a Broker Associate to join our team in Christchurch.

Your exceptional attention to detail will be crucial in providing administrative support to our brokers and assisting clients with their account, coverage, and policy inquiries. Additionally, excellent communication skills are essential, as you will be interacting with various stakeholders, both internally and externally.

You will need to be confident, proactive, adaptable, and resilient. These traits will enable you to navigate and thrive in a fast-paced environment. Your ability to think on your feet and make quick, informed decisions will be crucial in this role.

We value enthusiasm and a passion for learning, although previous insurance experience would be an advantage, it is not required as we will provide full training and support to ensure your success in the role.

As a Broker Associate, your main responsibilities will include

• Resolve client queries (account and cover queries and policy amendments)
• Assist the Broker with administration to ensure client requirements are met and policies are renewed on time
• Process alterations, endorsements and set up new policies and finance agreements
• Provide support to the client when the Broker is unavailable
• Prepare and dispatch renewal letters (including declarations, rating charts/underwriter placing's) after consultation with the Broker
• Assist the Broker with the collection of premiums within the required timeframe
• Prepare underwriter submissions and client reports for new business

Skills and experience

• Previous experience in an administrative or customer service role
• Previous insurance experience will be an added advantage
• The ability to build and maintain enduring relationships with clients and team members
• Highly organised and efficient with a strong attention to detail
• Ability to adapt quickly in a fast-paced environment
• Competent/advanced user of Microsoft Office
• A Certificate in Financial Services (NZQA Level 5) is required for this role, however, we understand that not all candidates may already possess this qualification. We are committed to supporting the professional development of our team members, and as such, for the right candidate, we offer a study support program where we will cover the costs and provide the necessary support for you to obtain your NZQA Level 5 qualification in Financial Services. So, if you have the drive and motivation to excel in this role but do not currently hold the required qualification, don't worry - we've got you covered.

About us

At Gallagher, we've been helping to protect what’s important to people and businesses for more than 95 years. Gallagher is the world’s third largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries.

We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.

Please note only candidates who have the right to work in New Zealand will be considered.