Behavioural Detection Officer

Civil Aviation Authority of New Zealand; Auckland; Sur place; NZD 65 000 - 79 000; Plein temps

Avantages offerts par ce poste

KiwiSaver contribution (up to 4%)

Health and wellbeing benefits

Generous leave provisions

Full uniform provided

Comprehensive paid training

Résumé du poste

Civil Aviation Authority of New Zealand is seeking a Behavioural Detection Officer to help identify unusual behaviour and keep New Zealand’s aviation system safe. You’ll work in a busy Auckland environment, engaging with passengers and staff, gathering information, and reporting findings to support security operations.

Starts 02 February 2027 and full-time permanent role. The role requires strong communication, calm judgement under pressure, and the ability to work with diverse teams and

Qualifications

• Strong interpersonal and communication skills.
• Ability to build rapport with a wide range of people.
• Calm, focused decision-making under pressure.
• Attention to detail and sound judgement.

Responsabilités

• Engage with passengers, airport workers, and the public.
• Observe and assess behaviour to identify potential risks.
• Gather information through professional conversations.
• Help de-escalate challenging situations.
• Collaborate with NZ Police, Customs, and Immigration NZ.
• Gather and report intelligence to support security operations.

Connaissances

Interpersonal skills

Communication skills

Cultural awareness

Situational awareness

De-escalation

Description du poste

Auckland Airport
Permanent Full-Time | $72,187 per annum | Starts 02 February 2027

Every day, thousands of people move through Auckland Airport. Most are simply travelling. Some may pose a risk.

At the Civil Aviation Authority , our vision is a safe and secure aviation system where people are safe, and feel safe, when they fly. As a Behavioural Detection Officer (BDO), you'll use your observation skills, judgement, and ability to connect with people to identify unusual behaviour, assess potential threats, and help keep New Zealand's aviation system safe and secure.

This is meaningful work where your communication skills, judgement, and ability to connect with people can make a real difference.

What You'll Be Doing

No two days are the same. You'll be working in a dynamic airport environment where you'll:

• Engage with passengers, airport workers, and members of the public
• Observe and assess behaviour to identify potential risks
• Gather information through professional conversations
• Help de-escalate challenging situations
• Work alongside other agencies such as NZ Police, Customs, and Immigration New Zealand
• Gather and report intelligence that supports aviation security operations

What We're Looking For

We're seeking people who can:

Get Smart - Knowledge & Context

You're curious, eager to learn, and enjoy understanding how things work. You can absorb new information quickly and apply it in practical situations.

Think Smart - Sound Judgement

You stay calm under pressure, think critically, and make balanced decisions, even when faced with uncertainty or complex situations.

Work Smart - Achieves Results

You work well with others, communicate effectively, and take pride in delivering high-quality outcomes as part of a team.

Act Smart - Personal Effectiveness

You're adaptable, resilient, self-aware, and respectful of different cultures, backgrounds, and perspectives. You bring professionalism and integrity to everything you do.

You'll Bring

• Strong interpersonal and communication skills
• Confidence engaging with a wide range of people
• The ability to build rapport and navigate difficult conversations
• Sound judgement and attention to detail
• Cultural awareness and empathy
• The ability to stay focused in a busy, fast-paced environment
• Good situational awareness

What We Offer

• Competitive salary of $72,187 per annum
• Comprehensive paid training from February 2027
• Ongoing career development and progression opportunities
• Up to 4% KiwiSaver contribution
• Health and wellbeing benefits
• Generous leave provisions
• Full uniform provided

Essential Requirements

To join our team, you’ll need to:

• Be a NZ/Australian citizen or NZ resident
• Be eligible to obtain and maintain a Secret Security Clearance
• Be medically fit and willing to undergo a medical assessment
• Be comfortable working a rotating roster, including weekends, evenings, and public holidays
• Be willing to travel and deploy to other New Zealand airports when required
• Be available for assessment centres and interviews in late October 2026

Ready to make a difference?

If you're observant, people-focused, and looking for a career where you can grow while helping keep New Zealand safe and secure, we'd love to hear from you.

For more information, please refer to the position description. If you have any questions, please contact us on [e-mail].