Behavioural Detection Officer

Civil Aviation Authority of NZ; Auckland; Presencial; NZD 65.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Career development

KiwiSaver

Health and wellbeing benefits

Generous leave provisions

Uniform provided

Rotating roster

Descripción de la vacante

The Civil Aviation Authority of NZ is seeking a Behavioural Detection Officer (BDO) at Auckland Airport for a permanent full‑time role. You will use observation, judgment and people skills to identify unusual behaviour, assess potential threats and help keep New Zealand’s aviation system safe and secure.

Successful applicants will receive comprehensive training starting February 2027, a competitive salary of $72,187 per year, and opportunities for ongoing development.

Formación

• NZ/Australian citizen or NZ resident (essential)
• Ability to obtain and maintain a Secret Security Clearance
• Willingness to work a rotating roster, including weekends and holidays
• Willingness to travel to other NZ airports when required

Responsabilidades

• Engage with passengers, airport workers, and the public
• Observe and assess behaviour to identify potential risks
• Gather information through conversations and reporting
• Assist in de-escalating situations and coordinating with agencies
• Support aviation security operations across NZ airports

Conocimientos

Interpersonal communication

Public engagement

Situation awareness

Judgement under pressure

Cultural awareness

Attention to detail

Team collaboration

Descripción del empleo

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

Auckland AirportPermanent Full-Time | $72,187 per annum | Starts 02 February 2027

Every day, thousands of people move through Auckland Airport. Most are simply travelling. Some may pose a risk. At theCivil Aviation Authority, our vision is a safe and secure aviation system where people are safe, and feel safe, when they fly. As a Behavioural Detection Officer (BDO), you'll use your observation skills, judgement, and ability to connect with people to identify unusual behaviour, assess potential threats, and help keep New Zealand's aviation system safe and secure. This is meaningful work where your communication skills, judgement, and ability to connect with people can make a real difference.

What You'll Be Doing

No two days are the same. You'll be working in a dynamic airport environment where you'll:

• Engage with passengers, airport workers, and members of the public
• Observe and assess behaviour to identify potential risks
• Gather information through professional conversations
• Help de-escalate challenging situations
• Work alongside other agencies such as NZ Police, Customs, and Immigration New Zealand
• Gather and report intelligence that supports aviation security operations

What We're Looking For

• Get Smart - Knowledge & Context

  You're curious, eager to learn, and enjoy understanding how things work. You can absorb new information quickly and apply it in practical situations.

• Think Smart - Sound Judgement

  You stay calm under pressure, think critically, and make balanced decisions, even when faced with uncertainty or complex situations.

• Work Smart - Achieves Results

  You work well with others, communicate effectively, and take pride in delivering high-quality outcomes as part of a team.

• Act Smart - Personal Effectiveness

  You're adaptable, resilient, self-aware, and respectful of different cultures, backgrounds, and perspectives. You bring professionalism and integrity to everything you do.

What You'll Bring

• Strong interpersonal and communication skills
• Confidence engaging with a wide range of people
• The ability to build rapport and navigate difficult conversations
• Sound judgement and attention to detail
• Cultural awareness and empathy
• The ability to stay focused in a busy, fast-paced environment
• Good situational awareness

What We Offer

• Competitive salary of $72,187 per annum
• Comprehensive paid training from February 2027
• Ongoing career development and progression opportunities
• Up to 4% KiwiSaver contribution
• Health and wellbeing benefits
• Generous leave provisions
• Full uniform provided

Essential Requirements

• Be a NZ/Australian citizen or NZ resident
• Be eligible to obtain and maintain a Secret Security Clearance
• Be medically fit and willing to undergo a medical assessment
• Be comfortable working a rotating roster, including weekends, evenings, and public holidays
• Be willing to travel and deploy to other New Zealand airports when required
• Be available for assessment centres and interviews in late October 2026